First, this review will probably sound different than others, so let me be clear: This is NOT a paid endorsement. Even though I HATED the reason I was doing business with them (it was a garnishment and 100% my fault, so there's that),...
Read MoreFirst, this review will probably sound different than others, so let me be clear: This is NOT a paid endorsement. Even though I HATED the reason I was doing business with them (it was a garnishment and 100% my fault, so there's that), my communications with them were extremely professional. The first young man I spoke with was absolute professionalism and compassion - and patiently answered ALL of my questions over the course of the 30 minutes we spoke. AND I WAS HIS LAST CALL OF THE DAY! I think his name started with a "D"... -maybe Darrel, Dwayne or something...? I hate I can't recall it, because he was service personified. I don't know if it was because I have some knowledge of policies, procedures, laws, etc. OR if it was my acknowledgement of fault and trying to find a resolution. Brenna was my final call & provided the final piece of the puzzle. I did find out that it is TRULY the courts fault (which the Women working at 140 Adams confirmed) that money continues to be garnished, people don't get notified about refunds, etc. - and that is inexcusable, but not surprising. But Brenna patiently explained everything to me - who to contact at the court, etc. I received my substantial over-payment, my letter showing my debt was paid in full and great service, included. The nature of their business can be quite volatile, frustrating, etc. for people like me having to call. I'm not saying they are perfect - I'm just saying I had great interactions. In general, Memphis has some very HORRIBLE legal representation as related to general customer service. Most of them do NOT have a clue how to translate their so-called knowledge to the commoner, which means they are not that intelligent. From what I experienced with SHD, some of them get it. I'm giving 4/5 stars - because it was a garnishment, HAHAHHAAHAHHAHHAHHAH!
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