This review is solely for the administrative staff, specifically Katie who was one of the most unorganized people I've met. This review is not for Heather or any of the attorneys since unfortunately, I never had the opportunity to even speak with them due to...
Read MoreThis review is solely for the administrative staff, specifically Katie who was one of the most unorganized people I've met. This review is not for Heather or any of the attorneys since unfortunately, I never had the opportunity to even speak with them due to Katie's inability to coordinate a simple meeting. If I could give this a zero, I would.
To summarize:
1. I called a week earlier to schedule an appointment for 2/2 at 4:30pm and Katie sent the invite same day, versus a week earlier
2. She sent it for the wrong time, for 4pm instead of 4:30pm. When asked why this happened she said because of the snowstorm, they were doing a lot of shuffles. Shuffles doesn't mean you cancel current client appointments for ones that are being shuffled, or at the very least, without asking if it's okay or telling them.
3. We rescheduled for 1:30pm same day, but she booked an appointment for 1pm (despite clearly confirming 1:30pm in the email exchange)
4. Katie emails to sign on to the meeting at 1:13pm but obviously I thought it was 1:30pm (as we agreed to) so missed Heather
5. We coordinated later that day because I needed to proactively call the office for a Friday morning meeting.
6. Katie calls me Friday with another excuse why we couldn't meet at the agreed upon time, but it wasn't even for the time we had agreed on, she got the time wrong, AGAIN.
7. Throughout this whole terrible process, there was NEVER an apology.
If it's this hard trying to get a meeting with Heather before they take your money, I can't imagine how terrible and difficult it is once they charge your the retainer. Do NOT go to this office, there are far better law firms to choose from.
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