It's dumbfounding to me how people in service oriented businesses have no concept of being service-oriented minded. As I wrote to Michelle (attorney), I have never been treated so unprofessionally or dismissed as I was by Emily. Her lack of professionalism and humanity,...
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It's dumbfounding to me how people in service oriented businesses have no concept of being service-oriented minded. As I wrote to Michelle (attorney), I have never been treated so unprofessionally or dismissed as I was by Emily. Her lack of professionalism and humanity, and her need to gate-keep and not provide a service, were beyond my comprehension. When I explained that my sister passed away recently, that my mother was in less than an ideal state of mind, and that we needed assistance with her relocation and therefore trust - all they could offer was a bunch of hoops we needed to jump through in order to protect their client - my mother. Well, we jumped through the hoops and we were still met with roadblocks, no empathy, no understanding - no communication on a solution. We then identified other counsel who were not only professional, they definitely understood compassion (while still upholding the law) and made numerous accommodations to meet my mother's needs. What I recommend about Robertson Law Group - and both Michelle and Emily, is that they rethink combining humanity with professionalism. It's not hard - it's actually free.