My experience with this law firm has been profoundly disappointing. I engaged their services both for closing on a land purchase and for probate following my father's passing. Regrettably, professionalism seemed to be in short supply.
The troubles began when I initiated the land purchase process....
Read MoreMy experience with this law firm has been profoundly disappointing. I engaged their services both for closing on a land purchase and for probate following my father's passing. Regrettably, professionalism seemed to be in short supply.
The troubles began when I initiated the land purchase process. Not only did we have difficulty reaching someone to move forward with the process, the appointments were rescheduled multiple times. The signing process itself felt chaotic and disorganized, leaving me with a distinct feeling of uncertainty.
On the same day, we had a consultation regarding probate matters, following my father's unfortunate passing without a will. What should have been a straightforward explanation of the necessary steps quickly deteriorated into a 30-minute lecture about the importance of wills and a remark suggesting that clients like us contribute substantially to the firm's profits. Nonetheless, we did receive an explanation of the steps required to move forward.
After completing our due diligence and gathering the required documentation, we reached out to schedule our next appointment. However, our attempts to communicate our readiness, via email and voicemail, went unanswered. Eventually, after over a week passed, we managed to secure an appointment for a week later, only to have it rescheduled once more another week out.
I emphasized the importance of having this appointment set in stone due to my brother having to travel here, but our concerns seemed to fall on deaf ears. We finally managed to secure an appointment for the following Monday, but an hour before the scheduled time, we received a call informing us of yet another cancellation. This was deeply frustrating, as my brother had taken a day off work to attend, had already traveled here, and there were time-sensitive documents that required immediate attention.
The office assistant's admission that they were unsure of the purpose of our meeting was perplexing, given our previous consultation, the items we had prepared, and our scheduling of the appointment. We had clearly communicated our intention to sign documents.
To add to the confusion, we were informed that we hadn't provided the necessary documents to proceed, despite the initial appointment indicating that a death certificate was all that was required aside from the communication and decisions made with my brothers. Today, we scrambled to obtain what they suddenly claimed was essential.
Upon finally reaching their office to deliver the documents, the attorney's response was another lecture about the significance of wills and an unfortunate comment insinuating that clients like us keep his practice thriving. This was a profound waste of our time, especially following the unprofessionalism of repeated last-minute cancellations and their apparent lack of clarity regarding our meetings.
Seeking to address our concerns and seek resolution, I composed an email detailing the events and requesting an open and constructive conversation to improve our path forward. The attorney's response was unexpected and disappointing – he expressed a desire to discontinue representing us, suggesting that we find another attorney. This further highlights the unprofessionalism we have encountered.
In summary, my experience with this law firm during my land purchase should have served as a warning sign. It appears that they do not prioritize their clients' needs or maintain professionalism throughout the legal process. I strongly advise conducting thorough research and not settling for legal representation that lacks the time and commitment to focus on your case.
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