So, the first time I called Jacqueline (I found her on Google), I asked her for advice in my real estate transaction. I was so impressed with how quickly she replied and was willing to assist me. She said she would charge me a fixed...
Read MoreSo, the first time I called Jacqueline (I found her on Google), I asked her for advice in my real estate transaction. I was so impressed with how quickly she replied and was willing to assist me. She said she would charge me a fixed cost of $300 to review my real estate contract and advise me accordingly. She did it promptly and provided her opinion.Next, when I needed an escrow agent, she offered her services for a fixed fee of $695, to which I immediately agreed and sent her the payment. That was on Friday. On Monday, I received an email from my buyer stating that he had backed off and would not be moving forward. I emailed Jacqueline promptly, to which she replied, 'Sorry to hear, no refund will be issued. The end of the story.' She is a professional and knows better, not her problem.I was shocked, to say the least, and furious. Like seriously? Typically, escrow agents don't even charge a dime until the transaction is closed. So, not only did she lose a customer, receive a chargeback, but she also earned a negative review. Wow, bravo Jacqueline!And yes, this is NOT a fake review. Obviously, dear Jacqueline, the only resort you have left to try to clear yourself is to claim it to be a 'fake review.' Your statement is a total LIE. You have never offered 'I always honor the fees for the next closing.'This is what Jacqueline actually replied to me, for those who are curries to read this comment till the end:"I think I was pretty clear on my previous email.Please review the retainer agreement.There is no refund I am willing to make as the file was opened and time spent on the contract.In addition to the title search, the lien search is not even in yet and usually runs between $250-380.Plus my time spent at 350/hr.Again there is no refund being made."
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