We've been staying here 3-4 times a year for over 13 years, and this was only our second visit since the sale. The first visit after the sale was extremely disappointing and we did return to Ft Lauderdale since, but stayed at other hotels. We...
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We've been staying here 3-4 times a year for over 13 years, and this was only our second visit since the sale. The first visit after the sale was extremely disappointing and we did return to Ft Lauderdale since, but stayed at other hotels. We decided to give this place another opportunity and unfortunately, our recent experience was disappointing as well.
While the property is still clean, the overall atmosphere has changed significantly. The grounds now feel “too sterile” and lack the warm, inviting, small-business vibe we once loved. In the past, we’d see team members around at all hours, making the place feel more homey and cared for. This time, staff presence was virtually nonexistent, and the place felt abandoned.
It was also noticeably less busy — less than half full — whereas every visit before it was always full with guests.
Prices have gone up, but given the emptiness and diminished atmosphere, it no longer feels worth it.
To our surprise there was now a hot breakfast - but only to find out it is served only on weekends.
We also experienced something we never did in the past — loud noise late into the night, with shouting, screaming, and slamming doors until 4:14 am. What’s more, there are no phones in the rooms to contact the front desk, which was inconvenient.
While the property was clean, there was a lack of attention to detail — for example, a cup that was left on a ledge for days, possibly longer. And beach towels left lying around for days.
Overall, it was disappointing to see how much this place has changed after all these years. We will definitely consider other options moving forward.