My experience at this hotel was not great. I was there the week of May 7-14. I arrived at the Atrium Hotel and the first guest room had a very strong dog odor. I was given another room. In the second room the wash cloth...
Read MoreMy experience at this hotel was not great. I was there the week of May 7-14. I arrived at the Atrium Hotel and the first guest room had a very strong dog odor. I was given another room. In the second room the wash cloth was dirty and in the same plastic package with the rest of the linen. A glass was broken in the dishwasher and the hotel front desk personnel said it was the customer's responsibility to put the dirty dishes in the dishwasher due to COVID. Employees not following the rules re not wearing mask on the elevator. I informed an employee of the COVID rules. I also was on the elevator with one of the mangers and 2 other hotel employee and two more employees got on after the manager asked them to wait. She informed me that the employees thought she was joking and did not realize I was a guest. Therefore, I decided to get off. The bedroom door lock plate broke and got caught on my daughter's leg. After having so many issues, we were transferred to another resort, which was much better. Left on Sunday and employee on elevator with mask not covering her entire mouth. In my opinion, the room was probably not occupied in a long time as a result of all of the issues. The Managers should come up with solutions and not excuses.
The Atrium Resort surely did not feel like a VSA Resort (Value Service Atmosphere).
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