★☆☆☆☆
I stayed at this hotel for a full month while in Oklahoma City for work, spending nearly $6,000 in total. At $200 a night, you expect basic hospitality and professionalism. What I experienced was the exact opposite — and it was so disappointing that I...
Read More★☆☆☆☆
I stayed at this hotel for a full month while in Oklahoma City for work, spending nearly $6,000 in total. At $200 a night, you expect basic hospitality and professionalism. What I experienced was the exact opposite — and it was so disappointing that I checked out early and took my business elsewhere.
The biggest issue happened when a bottle of water accidentally spilled on my bed late at night. I went to the front desk to ask for clean sheets and was told I couldn’t get any because housekeeping wasn’t available — and the front desk agent, Ana, refused to help. There was no attempt to resolve the issue or offer any alternative. So I had to sleep on top of a duvet cover and use my own blanket from home to be even somewhat comfortable. That’s not just inconvenient — it’s unsanitary and unacceptable for any hotel, let alone one charging premium rates.
This wasn’t an isolated incident. Ana was repeatedly rude, passive-aggressive, and unhelpful. When I asked for basic necessities like toilet paper and towels, I was met with attitude and snide remarks. At one point, she even implied I was hoarding linens, despite the fact that housekeeping enters my room daily — usually without knocking. Her tone made me feel like an inconvenience rather than a paying guest, and it created a hostile, unwelcoming environment. Frankly, Ana has no business working in hospitality.
To make matters worse, I was charged twice for the room during one of Ana’s shifts — and despite following up, this double charge still hasn’t been corrected.
The room itself (Room 201) had several maintenance issues:
•The toilet paper holder kept falling off the wall throughout my stay.
•The thermostat had been removed and patched poorly, with the area not even painted to match the rest of the wall.
•In the bathtub, it looked like a shelf had been ripped out and hastily patched over, leaving an eyesore.
•Once you give housekeeping your duvet cover, don’t expect a replacement — apparently, guests are expected to keep the same one for their entire extended stay. Again, not sanitary or guest-friendly.
Even though I was working full days and couldn’t always interact with housekeeping, it shouldn’t have been so hard to get basic items when I needed them. I’m a business owner — and being treated this poorly while paying this much is something I simply won’t tolerate.
The breakfast situation was another major letdown. For the amount I paid, I expected a real breakfast with hot, properly cooked food — not what you’d get at a cheap highway motel you stop at just to sleep. The bacon and sausage were always undercooked, the “oatmeal bar” had watery, runny oatmeal, and they had one of those pancake batter dispensers you press like a soda fountain. I’ve stayed at $80 Holiday Inns that had full buffets with on-site chefs. This breakfast setup was unacceptable and just another example of how little thought is put into the guest experience.
I visit OKC regularly for work, often for a month at a time. I’ve stayed at many hotels across the city and I will never return to this property. If you’re looking for a clean, professional, and comfortable long-term stay, I highly recommend:
✅ Residence Inn – Quail Springs: Spacious rooms, full kitchens, and incredibly welcoming staff who go above and beyond to make sure you’re comfortable.
✅ Residence Inn – NW Expressway: A solid option; aside from one rude breakfast cook (isolated incident), staff is great.
✅ Residence Inn – Downtown OKC: Beautiful location and I’ve never had a single issue with staff here.
✅ Homewood Suites by Hilton: A reliable alternative with full kitchens and great service.
✅ Staybridge Suites (Downtown & Quail Springs): Excellent for extended stays, clean rooms, and friendly staff.
✅ Residence Inn – Airport area: I haven’t stayed yet, but it’s conveniently located and part of the same consistently solid Marriott chain.
Bottom line: For the money I spent, I should’ve had clean sheets, respectful service, and a functioning room — not rudeness, double charges, and broken fixtures. Stay elsewhere.
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