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TownePlace Suites by Marriott Houston Northwest in Houston

Name: TownePlace Suites by Marriott Houston Northwest in Houston
Address: 11040 Louetta Rd, Houston, Texas, 77070, US
Price range: 2 stars
Rating: 4

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4 (475)

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TownePlace Suites by Marriott Houston Northwest is a hotel in Houston, TX.

TownePlace Suites by Marriott Houston Northwest Review Summary

The summary was generated by AI, based on reviews.

TownePlace Suites by Marriott Houston Northwest offers guests spacious, clean rooms with fully equipped kitchens, making it great for extended stays. Guests appreciate the friendly staff, complimentary breakfast, and convenient location near shopping and dining. The hotel’s amenities, including a fitness center and outdoor pool, add to the comfort. Some guests mention minor noise issues, but overall, it provides a pleasant and comfortable stay for both business and leisure travelers.

Review Rating Chart

Google: 4.3/5

Tripadvisor: 4.0/5

Booking.com: 8.6/10

Expedia: 8.4/10

Hotels.com: 8.4/10

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(475 Reviews)

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Hallie Brown -Google user

It was a nice place to stay until the roaches were found, they were quick to accommodate us to another room, and as soon as we got there another creepy crawler was on the wall, I was told I would be refunded something for the...Read More

VacationFamilyClean but bugsGreat value

Dusty Barnett -Google user

Needs better maintenance the door didnt lock and the bathroom was very small, we had a stove top with oven but no pans, the place is very quiet at least when we stayed there. Only 1 ice machine on the first floor. It was not...Read More

BusinessSoloLocation: 4Quiet

Eric Sparks -Google user

It's been awhile since I've been here and just decided to write a review because I'm always busy,but I must start off by saying customers service was A+ plus. I don't know their name,but if I needed anything they would be so nice and give...Read More

BusinessSoloLocation: 5Great view, Quiet, Great value

Scott Bixler -Google user

Great team, exceptional service across the board. We were there for 6 weeks and they were very accommodating. Big shout out to Deja. Always with a friendly smile and a quick check up with us when she was working. Breakfast was healthy and always stocked. The...Read More

Location: 5

tee mars -Google user

I’m a Marriott member and when on business prefer to stay at a “suite” location. The positive the hotel is in a good location close to lots of restaurants and stores. Valerie and Crystal are really good at what they do providing great...Read More

BusinessSoloLocation: 5Great value

Wayne-O -Google user

The room was ok, but it was fairly clean. The tv was on a swivel arm and could be viewed from the couch or the bed, kinda odd. But it would shut off whenever you tried to reposition it to be able to view it...Read More

VacationCoupleLocation: 4Quiet

Ethel Bishop -Google user

Lobby looked better than expected, modern and clean. The staff had good energy and greeted us like regulars. Our room stayed cool even in the heat and was cleaned perfectly.

King Cuff -Google user

During check in and during my stay I requested an upgrade because i’m a Marriott reward member. My request was denied several times and I never received an upgrade which is unusual for Marriott! The rooms are outdated. In my particular room, the curtains were dry rotted with holes in them and the screen to the window had holes in it. The shower water pressure Is weak and during my stay, there was no hot water at times. When I would go outside of my room, it was a moldy smell that made me sick to my stomach There was a annoying dog, staying across the hallway, barking all the time Some of the wash cloths were torn on the edges that should have been thrown away Housekeeping was nonchalant. I had to request housekeeping because I did not get it the first two nights, Then when I finally got a housekeeper, she said it was just a refresh, but I tipped her $10 so she did clean the whole room and I asked her to return daily to keep it clean. She never did. I was there for seven nights They lock the doors, unlike other Marriotts to where the refreshments are. One day I went into the small lobby that doesn’t even look like a lobby, lol and I saw that the door was open, I went to get juice, there were people sitting there and after I got the juice a lady who worked there rudely complained to me about it. Then went to the front desk and complained also. Saying now she will have to clean the machine,. After calling this location for several days, they finally offered me 3,000 points. My stay cost over 45,000 points. I refused the 3,000 points. I don’t recommend you stay here. There is a courtyard Marriott in front of this towneplace suites. Now I get why this motel is in the back of courtyard because they don’t want this motel to be seen. Because it definitely did not feel like a hotel. I thought I was in a motel. I will be calling the 1 800 number to hopefully get more points than 3000 Even though my experience with one employee, the front desk staff was very polite.

Location: 4

Michael Walker -Google user

The nigh staff at the front desk need to be trained better. And Day staff was extremely rude. I was over changed and had to ask for the General manager to get it resolved. The room was small but not bad. The beds so uncomfortable...Read More

VacationFamilyLocation: 2The beds are not GoodNot much traffic is horribleHad no issuesnot a great neighborhoodNot much aroundQuiet

Eileen Whitten -Google user

Beds were really comfortable and the AC worked like a champ. The best part was staff checking in with us a few hours after arrival to make sure everything in our room was good. That never happens!

Bev Beacon -Google user

Waited at the front desk with no one up front seen a girl outside smoking smelled like weed. She finally comes inside and checks us in. You could tell she was high. Left the situation alone. Go in my room and my towels had a...Read More

Location: 2

Zackery -Google user

Very out of the way, for what I needed, but was there in a pinch. With events crowding my usual hotels, I stayed here as a last ditch option but was not disappointed. It’s quaint but the service staff is exceptionally kind. The room are...Read More

BusinessSoloLocation: 4Tiny bathroom but it’s more than made up for by the full kitchenette. Full sizes fridge, small oven, 4 eye range, full sink, and counter space to work with utensils to use. The beds are well maintained.Room key entry required at every outside door, except the front desk/lobby.Complimentary breakfast, traditional.Quiet, Kid-friendly, Great value

Lilgodkid 13 -Google user

Staff very rude and disrespectful has no sense of professionalism if I could leave 0 stars I would. The floors reek of mold and has stains all throughout the carpet. Bathrooms were filthy and roaches are everywhere. Avoid this place if you enjoy sanitation and peace

VacationFamilyLocation: 1Rooms are spacious and dirtyStaff very rude and disrespectful I asked to speak with the manager about my rooms and key and was shown even worse disrespect front the manager and was called saying I could leave if they could not accommodate me

Trisha Marshall -Google user

Love that it’s pet friendly and still feels clean. The room didn’t have that musty smell you sometimes get in pet rooms. Staff was great about giving us extra towels and cleanup bags too.

Lee Herring -Google user

This is my second stay here. The first time, I had no hot water at the bathroom sink. This time I have seen 2 German roaches in the room. The staff is super friendly and helpful.

VacationSoloLocation: 4Great value

James Dunbar -Google user

We loved how quiet the rooms were at night. Check-in was fast and smooth. Our key card stopped working once, but they fixed it quickly.

Myrtle Curtis -Google user

Stayed here a few years ago and didn’t love it, but it’s way better now. You can tell the new management is doing a great job. Staff was professional, the room was spotless, and we slept great.

Trip.com Member -Google user

Meeting all the expectations for a business trip—efficient service, quiet comfort, and reliable connectivity. I’d definitely consider staying here again for future work-related travel.

Nicole Callen -Google user

Location was great for everything we needed, and the staff gave us solid recommendations for dinner. Room was quiet and clean, and the lobby looked nice and freshly renovated.

Ida Hildreth -Google user

Staff was incredibly friendly and helpful throughout my 10 day stay. Breakfast had good variety too.

Features

Other

Pool

Free parking

Free breakfast

Free Wi-Fi

Star rating

Check-out time

Check-in time

Amenities

Free Wi-Fi

Free breakfast

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