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The Westin Jackson

The Westin Jackson

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4.5 (985)

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The Westin Jackson is a hotel with spas in Jackson, MS.

The Westin Jackson Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.5

(985 Reviews)

5

4

3

2

1

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Dominique Douglas -Google user

we stayed here for an overnight stay at this establishment,the hotel is a small Mississippi art gallery with so much to enjoy,the exhibits are story- telling and educational,the brunch is outstanding,the staff is Amazing and the rooms are comfortable.

VacationFriendsLocation: 5accommodating and largepolice department on the cornerwe walked to Mal & Hals,The Walk-In, Martin's and a few more placesthe bar is nice and the brunch was out of this world 🌎Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech

shashank urkude -Google user

I had a wonderful stay at The Westin! The service was excellent throughout my visit. A special shoutout to Emerald—she was outstanding and took great care of me from arrival to departure. The room service was generally very good, although on the last night they...Read More

VacationFriendsLocation: 5Luxury, Great view, Quiet, High-tech

Anna Apples -Google user

I celebrated my birthday while passing through Mississippi, just before heading to my next destination. I decided to enjoy a mini luxury vacation ( Executive suite) …

lanorap2025 -Google user

My stay at the Westin Hotel in Jackson was nothing short of amazing! From the moment I arrived, the service and hospitality exceeded my expectations. I want to especially recognize Micah, Raven, Des, Darrian, Sonethia, and Kenny—each of …

mariejE2464JR -Google user

The Westin, Jackson MS was a lovely lodging experience to say the least. Perfectly placed in downtown town Jackson, campus was beautiful, but simply put, the icing on the cake was the staff, by far, hands down. Several people stood out in …

A1728DFandread -Google user

Would never recommend staying here again. On our last night at this hotel, they tried opening our door THREE times . The key fob ACTUALLY opened our door and if it wasn’t for the latch at the door not letting the door go further they...Read More

249jillianj -Google user

I was at the Westin for a business event and it was the perfect location. There are many conference rooms, an excellent restaurant, and comfortable rooms. Michael, Kenny, and Shirod at the valet stand were especially helpful. My job was to organize the event and...Read More

Wayne Degraffenreid -Google user

As titanium elite member I spent many nights in marriot. But the way this staff treated us is unacceptable. First we had a late checkout scheduled, but by 10:30 they had already cleared out our room. Then later that day they charged me 250 for...Read More

VacationLocation: 3

Jeanette Selby -Google user

I have one complaint and it was the valet parking. I couldn’t get my vehicle from the valet, because I had not set up the website with their company. The valet service is a separate service from the hotel. I didn’t know my vehicle was...Read More

SoloLocation: 3

Kara Scott-Dentley -Google user

I am so grateful to the leadership and team at The Westin in Jackson. My trip was canceled a few days ago. Family and I were inconvenienced and a little distressed. Wendell, the manager, the front desk, housekeeping, restaurant, the club lounge, and room service...Read More

FamilyLocation: 5Quiet

Sarah Green -Google user

Our overall experience was ok. We were here for a graduation with a few family members are got two rooms. The front desk associates were friendly, but it just seemed like a few things that should be done were not. Especially for the price we...Read More

VacationFamilyLocation: 4

MJDS -Google user

Kenney Gobin was at the door when we arrived. He was very professional, very kind, very nice and helpful the entire stay. He was attentive and showed compassion. He wasn't just standing around. He wasn't rude nor uneasy. Great customer service will make you refer...Read More

Brian Faulkner -Google user

Great hotel and room. Plenty of space. Very friendly staff and a really nice gym to boot. It's a bit of a walk to other breakfast places, but the hotel does have a restaurant attached.

LaQuinta Gray -Google user

I had a terrible experience at the Westin in Jackson. I booked a room with two queen beds for two adults and two kids, but when I arrived, the staff had given it away and put us in a king room instead. When I asked...Read More

G8827WEstephanied -Google user

Kenny, Micah, Carrie, Raven and all others on the team were exceptional. Their customer service was great and they went over an beyond to meet all of our needs.

Emily Hardin -Google user

Carey on the Valet team took the BEST care of me and my car the entire time we were here. She is a stellar human. Carey went above and beyond to make parking and travel so easy. So kind and professional!

Bynae Coleman -Google user

Very kind and accommodating staff. Specifically Miss Annie in room service was so sweet and professional! As a someone who travels for work it's a great place to come for rest and relaxation.

Excursion14847126516 -Google user

Had an amazing time, definitely worth the stay! Will definitely stay again, Food was good, rooms were clean and isaac with valet helped with my car and bags getting me to my early morning flight!

michael C -Google user

I booked this hotel through booking.com and it booked for the next day instead of that night so I was told to ask the hotel for a night modification because of the mistake and they should be willing to help. I ask the supervisor of...Read More

886paytons -Google user

The Valet and customer desk was outstanding. They were cordial, on time and efficient. |Valet: Michael, Levi, Darin, Charrod|Desk: Ayeshaia, Emerald

Features

Other

Spa

Free Wi-Fi

Air-conditioned

Wi-Fi

Star rating

Check-out time

Check-in time

LGBTQ+ friendly

Amenities

Free Wi-Fi

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