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The Westin Jackson is a hotel with spas in Jackson, MS.

The Westin Jackson Review Summary

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4.5
(985 Reviews)
5
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1
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Dominique Douglas
Dominique Douglas -Google user
we stayed here for an overnight stay at this establishment,the hotel is a small Mississippi art gallery with so much to enjoy,the exhibits are story- telling and educational,the brunch is outstanding,the staff is Amazing and the rooms are comfortable.
VacationFriendsLocation: 5accommodating and largepolice department on the cornerwe walked to Mal & Hals,The Walk-In, Martin's and a few more placesthe bar is nice and the brunch was out of this world 🌎Luxury, Great view, Romantic, Quiet, Kid-friendly, Great value, High-tech
shashank urkude
shashank urkude -Google user
I had a wonderful stay at The Westin! The service was excellent throughout my visit. A special shoutout to Emerald—she was outstanding and took great care of me from arrival to departure. The room service was generally very good, although on the last night they...Read More
VacationFriendsLocation: 5Luxury, Great view, Quiet, High-tech
Anna Apples
Anna Apples -Google user
I celebrated my birthday while passing through Mississippi, just before heading to my next destination. I decided to enjoy a mini luxury vacation ( Executive suite) …
lanorap2025
lanorap2025 -Google user
My stay at the Westin Hotel in Jackson was nothing short of amazing! From the moment I arrived, the service and hospitality exceeded my expectations. I want to especially recognize Micah, Raven, Des, Darrian, Sonethia, and Kenny—each of …
mariejE2464JR
mariejE2464JR -Google user
The Westin, Jackson MS was a lovely lodging experience to say the least. Perfectly placed in downtown town Jackson, campus was beautiful, but simply put, the icing on the cake was the staff, by far, hands down. Several people stood out in …
A1728DFandread
A1728DFandread -Google user
Would never recommend staying here again. On our last night at this hotel, they tried opening our door THREE times . The key fob ACTUALLY opened our door and if it wasn’t for the latch at the door not letting the door go further they...Read More
249jillianj
249jillianj -Google user
I was at the Westin for a business event and it was the perfect location. There are many conference rooms, an excellent restaurant, and comfortable rooms. Michael, Kenny, and Shirod at the valet stand were especially helpful. My job was to organize the event and...Read More
Wayne Degraffenreid
Wayne Degraffenreid -Google user
As titanium elite member I spent many nights in marriot. But the way this staff treated us is unacceptable. First we had a late checkout scheduled, but by 10:30 they had already cleared out our room. Then later that day they charged me 250 for...Read More
VacationLocation: 3
Jeanette Selby
Jeanette Selby -Google user
I have one complaint and it was the valet parking. I couldn’t get my vehicle from the valet, because I had not set up the website with their company. The valet service is a separate service from the hotel. I didn’t know my vehicle was...Read More
SoloLocation: 3
Kara Scott-Dentley
Kara Scott-Dentley -Google user
I am so grateful to the leadership and team at The Westin in Jackson. My trip was canceled a few days ago. Family and I were inconvenienced and a little distressed. Wendell, the manager, the front desk, housekeeping, restaurant, the club lounge, and room service...Read More
FamilyLocation: 5Quiet
Sarah Green
Sarah Green -Google user
Our overall experience was ok. We were here for a graduation with a few family members are got two rooms. The front desk associates were friendly, but it just seemed like a few things that should be done were not. Especially for the price we...Read More
VacationFamilyLocation: 4
MJDS
MJDS -Google user
Kenney Gobin was at the door when we arrived. He was very professional, very kind, very nice and helpful the entire stay. He was attentive and showed compassion. He wasn't just standing around. He wasn't rude nor uneasy. Great customer service will make you refer...Read More
Brian Faulkner
Brian Faulkner -Google user
Great hotel and room. Plenty of space. Very friendly staff and a really nice gym to boot. It's a bit of a walk to other breakfast places, but the hotel does have a restaurant attached.
LaQuinta Gray
LaQuinta Gray -Google user
I had a terrible experience at the Westin in Jackson. I booked a room with two queen beds for two adults and two kids, but when I arrived, the staff had given it away and put us in a king room instead. When I asked...Read More
G8827WEstephanied
G8827WEstephanied -Google user
Kenny, Micah, Carrie, Raven and all others on the team were exceptional. Their customer service was great and they went over an beyond to meet all of our needs.
Emily Hardin
Emily Hardin -Google user
Carey on the Valet team took the BEST care of me and my car the entire time we were here. She is a stellar human. Carey went above and beyond to make parking and travel so easy. So kind and professional!
Bynae Coleman
Bynae Coleman -Google user
Very kind and accommodating staff. Specifically Miss Annie in room service was so sweet and professional! As a someone who travels for work it's a great place to come for rest and relaxation.
Excursion14847126516
Excursion14847126516 -Google user
Had an amazing time, definitely worth the stay! Will definitely stay again, Food was good, rooms were clean and isaac with valet helped with my car and bags getting me to my early morning flight!
michael C
michael C -Google user
I booked this hotel through booking.com and it booked for the next day instead of that night so I was told to ask the hotel for a night modification because of the mistake and they should be willing to help. I ask the supervisor of...Read More
886paytons
886paytons -Google user
The Valet and customer desk was outstanding. They were cordial, on time and efficient. |Valet: Michael, Levi, Darin, Charrod|Desk: Ayeshaia, Emerald

Features

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check icon Spa
check icon Free Wi-Fi
check icon Air-conditioned
check icon Wi-Fi
check icon Star rating
check icon Check-out time
check icon Check-in time
check icon LGBTQ+ friendly

Amenities

check icon Free Wi-Fi