We booked the anniversary suite for our 10 year anniversary. We had trouble finding our check in instructions and it took staff almost 4 hours to respond via text; they would not answer the phone.
When we went to go to bed the first night there...
Read MoreWe booked the anniversary suite for our 10 year anniversary. We had trouble finding our check in instructions and it took staff almost 4 hours to respond via text; they would not answer the phone.
When we went to go to bed the first night there were white fluid stains on the duvet cover. I don't need to say what that looks like, but please, CLEAN YOUR BEDDING BEFORE NEW GUESTS ARRIVE. So gross.
I finally got ahold of someone around 9pm, she was kind and apologetic. She had me go get a new duvet cover out of their housekeeping closet,which was better than the other option at 9pm which was waiting 60 min for their house keeping to arrive from Medford.
I hadn't asked for anything other than clean bedding, but I felt that the offer she gave us, after having what I assume was some other couple's bodily fluids on our bedding, was reasonable: a partial refund. I recall her saying she would refund half of our stay, but when we checked out she only processed a 10% refund. I let them know that I found this unacceptable after our earlier conversation and that I would take the appropriate reporting steps in regards to having someone else's bodily fluids (which can be infectious) on our bedding. Part of my assumption about the stain was that they also left a "10% off" coupon for the local "intimate" store on the bed.
After check out, the owner, Kyle, called us and offered to give us a full refund, but not before saying they had recorded all of our conversations and that we are liars and would be blacklisted from their hotel because we didn't know how to "be good guests".
That was the most insane, condescending, and insulting 17 min call I've ever had from a business. My wife and I were just totally blown away. Steer clear.
Free parking 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart