For the price and reputation, this hotel was a huge disappointment. No valet available when we arrived because of a festival — we had to park in a public garage, walk with our luggage, and no one answered the phone despite calling 5 times. Only...
Read MoreFor the price and reputation, this hotel was a huge disappointment. No valet available when we arrived because of a festival — we had to park in a public garage, walk with our luggage, and no one answered the phone despite calling 5 times. Only after we mentioned we were going back to move the car did the staff offer to comp valet. No pool. Bar and restaurant service were rude. The front desk told us the kitchen closed at 1am, but the bar refused to take an order at 12. Water pressure in the shower was terrible. Room service added a 22% automatic gratuity plus a $5 fee, which is ridiculous and they didn’t tell us about breakfast or where it was when we checked in and was implied most people have their breakfast brought to the room which makes sense because of the auto fees and gratuity in fine fine print at the bottom of the menu,. Our room key randomly stopped working and we had to go back to the desk to fix it. Walking outside at night felt unsafe — there were people standing on vehicles, heavy police presence, visible crime, and many homeless individuals in the area.
This property is listed as part of American Express Fine Hotels & Resorts, but it was anything but that. Nothing about the experience felt like a true luxury stay.
This is just a few of the reasons I’ll never be back. Save your money and stay somewhere that actually has the staff, parking, safety, and accommodations to back up their prices.
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