I am a 72-year-old whose daughters arranged a double-room family stay for Dec. 21, 2024. It never occurred to us to inquire about handicapped accommodations, and when we arrived we discovered the vintage elevator was out of order, and we were on the 4th floor!...
Read MoreI am a 72-year-old whose daughters arranged a double-room family stay for Dec. 21, 2024. It never occurred to us to inquire about handicapped accommodations, and when we arrived we discovered the vintage elevator was out of order, and we were on the 4th floor! It was a real challenge, but I left my walker in the lobby and made it all the way up... But when it sank in how many times I’d have to scale those stairs, it became pretty daunting. The receptionist had offered a lower floor room for me, but my daughters had hoped we could remain together. (We were excited about sharing a haunted experience!) Randy, the General Manager, had assisted me earlier that afternoon and was so gracious... By night-time he saw how tired I was and arrived at a solution around both stairs and parking. Then he offered us a room on the 2nd floor next to the drawing room. AND, it was an upgrade to boot. We accepted his proposal with gratitude! He also gave my daughter a $35 credit towards our next stay. We were overjoyed, and will definitely return. Thank you, Randy.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5
Noteworthy details
The rooms were sparking clean, though the hotel shows wear & tear appropriate for its age and perpetual occupancy since 1902. And of course it was built long before handicap accommodations, and some infrastructure cannot really be retro-fitted. Its 1940s elevator may be out for some time. So expect gobs of charm and relax for a one-of-a-kind experience - it’s worth it!!
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