I don't review places a whole lot but felt a review would be helpful in this case. This inn has a great location - easy to get to downtown. The house itself is very shabby and not in great condition. Our room,...
Read MoreI don't review places a whole lot but felt a review would be helpful in this case. This inn has a great location - easy to get to downtown. The house itself is very shabby and not in great condition. Our room, the goat room, was very small and basic. The bathroom was TINY. There wasn't even a toilet paper roll, it was just sitting on a shelf. The "breakfast" was a joke. The website made it seem like it was a fully stocked kitchen - actually "fully stocked" are their exact words. It states, "Also, in the fully stocked kitchen we supply the food and you cook your own breakfast." The only food there was cereal and breakfast bars. Since they used the word "cook," I expected more than cereal. It also states they put out a Kringle every morning - nope. When I texted to inquire about eggs, they stated that they don't supply eggs, just cereal and such. So that's extremely misleading. They call themselves a "bed and breakfast" so they should consider reclassifying themselves as that is not the case.
My main issue is with payment. I booked on Hotels.com and paid more money for the "pay at the property" option. I think it was like $10 or $20 more, I can't recall exactly. I received email confirmation that my payment would not be due until we checked in at the property. However, my credit card was immediately charged. I inquired about this and Hotels.com states that the property "doesn't offer that option," which begs the question - "Why is that option available then? And for more money?" I reached out to the hotel themselves and, several days AFTER our stay, I still haven't received a response to the messages I sent over a week ago. It is completely unacceptable to pay more for a "pay later" option, be forced to pay immediately, and not receive a refund for the price difference.
There is also literally no one on site to help; so their customer service is non existent.
So, if you don't mind tiny living quarters and don't plan to eat breakfast at the hotel, this is a great location and reasonably priced for the downtown location. Just go into it with extremely low expectations and no appetite. :)
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