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SureStay Plus By Best Western Mesquite in Mesquite

SureStay Plus By Best Western Mesquite in Mesquite

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3.3 (305)

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SureStay Plus By Best Western Mesquite is a hotel in Mesquite, TX.

SureStay Plus By Best Western Mesquite Review Summary

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Reviews & Ratings

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3.3

(305 Reviews)

5

4

3

2

1

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Brandon Brown -Google user

Booked a stay there and got bit every night by random bugs. The hallways had a weird animal smell. In the rooms there was spider webs in multiple places. The overall staff was nice but because they allow animals there it’s no telling what was...Read More

FamilyLocation: 4

Niecy Cameron -Google user

Roach infested and dirty. I had to clean my own room at check in with their cleaning supplies. The next morning I wake up to roaches in my food and in the room. I let them know they told me I should leave if I'm...Read More

VacationFamilyLocation: 3

Tiffiny Miller -Google user

I booked a jacuzzi suite supposed to have a heart shaped jacuzzi for my mother's day weekend we get there an get in our room an instead of my king suite they have us a queen double room lady tried to argue with me about...Read More

Amanda O -Google user

DO NOT STAY HERE! The room was dirty! Stains all over the floor and there was a grime like it has never been washed or vacuumed. The room we paid for was supposed to have a pull out bed. We did not receive one. They...Read More

Raul Official -Google user

⚠️THE WORST HOTEL EVER⚠️ I travel all over the world most of the time in America and Europe, so I am always in hotels. After a long trip driving 3 days to go to Dallas was the sure stay plus mesquite the closest, as normally we...Read More

VacationFamilyLocation: 1

Mary Polito -Google user

Room smelled from old carpet and couch. Obviously hasn't been deep cleaned in a long while. Cereal and waffles for breakfast. No fruit,no yogurt, not a full breakfast like website says. Roaches in stairwell and even found one in my room. Pretty disappointing for a...Read More

Location: 3

Annetta -Google user

The hotel owners are understandably and don’t mind accommodating.

lilly castaneda -Google user

Worst hotel ever. Bed had blood on the sheets. Sheets also had burn marks on them. Holes in walls. We found roaches in our room. Chair had "white stains " on it freaking gross. Complained to front desk and they tried giving...Read More

VacationFamilyLocation: 1

Bree -Google user

First off we asked for two queen sized beds,and guess what we got? 1 queen sized bed the we had another guest with us in a different room who killed 2 roaches and we found 3 one was in our suitcase so now we’re worried...Read More

VacationFamilyLocation: 5

Sydney Rucker -Google user

The location is GREAT! Absolutely no complaints there. Checked in Monday evening using rewards points. $46(WooHoo). Fiancé found a needle on top of the shower in room 133. Breakfast is just a waffle, cereal, toast… not a HOT, FULL breakfast. Tuesday evening we were in...Read More

FamilyLocation: 5

Lynne Vachon RVT (Lynne) -Google user

I am a 60 year old disabled woman and I travel with my service dog and my ESA dog. As it says in the lobby I told the front desk at check in that they were with me. I checked in on Monday eve a...Read More

BusinessSoloLocation: 1

Kyndell Johnson -Google user

They are the best I’ve stayed here multiple times and have never ever had a problem. The entire staff is lovely rooms are clean and they are always available for help anytime.

VacationLocation: 5

Hope Trevino -Google user

They were so very rude and house keeping was no where to be found, and we also put a 100$ deposit and they failed to give it back it’s been a week and a half already and still never got it back, and also failed...Read More

Hung Kang -Google user

I stayed 2 nights at the end of 2024. We paid $65/night which is not a good value for the quality of the hotel, but there were not many other options in that area. Not much was good about the hotel, so I'm just listing...Read More

sheilaw452 -Google user

I won some free nights with Best Western last year and finally decided to use a couple of them. Boy was that a bad Idea, as I drove up to the property it is older and looks to be almost out of business The Indian...Read More

cherylwC7951JF -Google user

My husband and I took a mini vacation in Dallas and decided to book a room here. Believe the reviews. It's as horrible as it sou ds. The conditions are simply deplorable. Our initial room had a funky mildew like smell and huge...Read More

Trip.com Member -Google user

we stayed in the heart Jacuzzi room. The room itself was fair, but the Jacuzzi had six spout and only three worked which was a major letdown. Also, they had the pool locked where you cannot go in there, even though the hotel advertise...Read More

Tammy Oyo -Google user

They don’t clean the rooms well, I had to kill a roach in my bed and got ate up by bed bugs.

Rooms:…

Gregory Fisher -Google user

Horrible beds, roaches everywhere, to much to list. Just overall bad! Go somewhere else for a good night sleep without having to smell "420 smoke" as soon as you open your door. The hotel hasn't been renovated since it opened as everything is falling apart.

655traciel -Google user

The staff was very friendly and helpful. Was given extra bedding for the couch bed. Room was clean besides a little issue. Really enjoyed our stay. Enjoyed the pool both days we were there. A/C worked great and kept the room nice and cool. Defiantly...Read More

Features

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Pool

Free parking

Hot tub

Free breakfast

Star rating

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Check-in time

Amenities

Free Wi-Fi

Free breakfast

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