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Staybridge Suites Austin-Round Rock, an IHG Hotel

Staybridge Suites Austin-Round Rock, an IHG Hotel

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4.1 (476)

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Staybridge Suites Austin-Round Rock, an IHG Hotel is a hotel in Round Rock, TX.

Staybridge Suites Austin-Round Rock, an IHG Hotel Review Summary

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Reviews & Ratings

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4.1

(476 Reviews)

5

4

3

2

1

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Nancy Shaw -Google user

I recently stayed at the Staybridge Suites in Round Rock Texas. After years of staying at this particular hotel, this will be the last visit. Attached are pictures of the lack of cleanliness found upon entering our room. When we arrived we...Read More

I recently stayed at the Staybridge Suites in Round Rock Texas. After years of staying at this particular hotel, this will be the last visit. Attached are pictures of the lack of cleanliness found upon entering our room. When we arrived we were not greeted and when I asked the gentleman standing if he was busy (doing something with key cards) he replied just scanning cards. I responded simply with “Oh”. About a minute later he stated “can I help you with something?” In a tone that was not friendly. When I responded “just checking in” there was no response. When he finished his task is when he then waited on us. There was no thank you for waiting. The rest of the interaction was mostly standard and I was thanked for being a member. Breakfast hours or location of room was not discussed. The room was not clean and the wear and tear was very evident. The accessibility room stated it had seat for the tub, this room did not. There were no extra pills or blankets. Later that evening I opened the fold out bed and was disgusted to see an old dirty stained mattress with no mattress cover, sheets or blankets. Checked out early but the reception was on her cell phone. Waited a minute for her to address us, but she simply looked and continued her phone conversation. I dropped off the keys and as I walked away heard her say to the person on the phone “love you baby”. This morning I checked the app and we still had NOT been checked out even though the keys had been dropped off last night! It’s amazing to me how the hotel industry is going to h3ll! This used to be a very nice hotel. It is very sad and disappointing to see the deterioration, of what was once a great hotel. Poor service, rooms in desperate need of repairs, lack of cleanliness in the rooms. The dish soap was watered down, and no dish rag to wash dishes with. I am only one person who doesn’t travel often, but I did like to stay at IHG hotels. This is my last stay with this establishment.

FamilyLocation: 4Dirty and is desperate need of repairs. Wish I took a picture of the sink because you could see what they try to caulk it back into the wall and it was still crackingStay on a Thursday night and at around midnight, there were young adults, hollering, screaming, and running up and down the hallways, slamming doors and causing unnecessary ruckus!

Jack O'Neill (Lt.Gen. Jack O'Neill FT6) -Google user

EDIT: Dropping review to one star. THIS PLACE HAS FLEAS. AVOID AT ALL COSTS. NEVER STAY AT THIS LOCATION. …

Fallon B -Google user

Pretty good location near shops and restaurants. Service was a bit slow but kind and helpful. The lobby is kept up pretty well. The hotel needs to replace the TV in the lobby/dining area that sits on the fireplace wall because it is really discolored...Read More

BusinessSoloLocation: 5Quiet

Denice Paule -Google user

This hotel is absolutely vile and should be shut down. I stayed at Staybridge Suites Round Rock from 8/31–9/1 with my family, booking two rooms, and what we experienced was horrible. The first room was muggy, dirty, and smelled putrid, with hair, stains, and even...Read More

VacationFamilyLocation: 1

E JLowe -Google user

My husband and I recently stayed at this location for 4 nights while traveling to Austin and it was a very pleasant stay. Checking in was fairly standard, although they did require us to supply the car tag # (we were in a rental so...Read More

CoupleLocation: 5Great value

Sasha -Google user

staff was great and the breakfast had a nice selection

jeremy christensen -Google user

Noisy, dirty and rundown. This used to be a decent hotel. Air conditioning is minimal at best. The carpets in the halls were disgusting. Elevator sounds like it’s ready to die. I was charged for an item from the pantry when I arrived yet I...Read More

BusinessSoloLocation: 1

Angela -Google user

The staff was very friendly and courteous. The breakfast was one of the better ones that we have experienced at a hotel like this.

k J -Google user

Old property barely maintained. Housekeeping does a good job. Rroom had foul smell and barely working a/c. If they give such room to platinum elite members, the rest are screwed. Night auditor needs better training on customer service. Day time female employee at desk was...Read More

VacationFamilyLocation: 5

shannon watson -Google user

Not safe for pets. Sheets stained and dirty, chair cushions and lamps stained, curtains had stains that looked like blood. Bullet hole in the elevator too. We brought our 2 cats and someone left a pill on the ground in our room and were lucky...Read More

Rooms: 2

Kevin Dearing -Google user

First, walking into the hotel and it was so warm. Coming in from the humidity and heat of Texas, even at night, and I'm expecting to feel refreshing cool air when I enter the building but it was barely cooler than outside. The hallway felt...Read More

VacationFamilyRooms: 1

Jazzy Ammons -Google user

Absolutely the worst hotel experience I’ve ever had. Where do I even start? Upon arrival, the room looked like it hadn’t been cleaned in weeks. The sheets …

Irel Sotelo -Google user

Staff was friendly when it came to checking in. However, our biggest problem was the COCKROACHES. We only stayed one night (thankfully) but upon arrival I found a cockroach in the bathroom. We had arrived late at night from a 9hour drive so …

Amanda -Google user

Good size rooms and the breakfast was above average! Really nice outside area !

Illinois traveler -Google user

The hotel is in need of remodel. Furniture was stained and carpet was worn. Our room was even missing a bedroom door. Housekeeping was extremely minimal and nonexistent one evening, and overall cleanliness was marginal. Each day I had to …

Denise -Google user

Stayed from April 3-7 at Staybridge. Overall, stay was comfortable. Would recommend this hotel to others. Hotel was clean, and comfortable. Price was great. Stayed in an accessible room because that was all that was available. Room …

N8510ILkaylaw -Google user

This hotel is absolutely disgusting. I have no idea how anyone could rate this hotel above a “1” for cleanliness. I’ve stayed in a lot of hotels and this was definitely the worst. The refrigerator didn’t get cold. The A/C wouldn’t get below 75. Do...Read More

Staybridge Round Rock bad -Google user

I stayed 2 nights here and it was the worst hotel ever!! The 1st room had a 2 inch long live cockroach in it. I spent 15 minutes trying to chase it, and finally killed it. iI showed it to the staff, and they really...Read More

Lupe Marin -Google user

The team is excellent. Iris the lady manager front desk is a very careful about the order and efficiency of the hotel. I stay here with my family for 1 week.

Lindy -Google user

Hotel was very clean and visually appealing. My room was a one bedroom suite and it was perfect. Spacious and very quiet the whole stay. Only issue was the free breakfast. We got there about 30 minutes after it …

Features

Other

Pool

Free parking

Free breakfast

Free Wi-Fi

Star rating

Check-out time

Check-in time

LGBTQ+ friendly

Amenities

Free Wi-Fi

Free breakfast

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