Reviews (212) 581-1000 Call Direction Website Photos About
Call Direction Website Reviews

About

Discover the iconic Sheraton New York Times Square Hotel, a premier hotel nestled in the heart of New York City. Located at 811 7th Avenue, W 53rd St, New York, NY 10019, our establishment offers more than just a stay—it promises an experience. Renowned for its exceptional service quality, the Sheraton New York Times Square Hotel consistently receives high praise from guests, reflecting our commitment to excellence. As a versatile meeting planning service, we provide state-of-the-art facilities ideal for corporate events, conferences, and board meetings. Our spaces are designed to inspire creativity and productivity, ensuring every event is a success. For those dreaming of a magical wedding day, our wedding venue offers a romantic backdrop with customizable options to make your special day uniquely yours. From intimate gatherings to grand celebrations, our dedicated team will help you craft the perfect wedding experience. Whether visiting for business or pleasure, the Sheraton New York Times Square Hotel is perfectly situated to explore the best of New York City. Just steps away from major attractions, fine dining, and vibrant nightlife, our location is ideal for guests looking to experience the city's dynamic culture. Choose the Sheraton New York Times Square Hotel for your next New York City venture and enjoy a stay marked by sophistication, comfort, and convenience.

Sheraton New York Times Square Hotel Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4
(9727 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Carlos M
Carlos M -Google user
My experience at this hotel was very disappointing and far from the standards it claims to offer. The room was poorly maintained: the bathtub didn’t drain properly, so you ended up showering in standing soapy water. The toilet also got clogged several times, clearly showing that...Read More
VacationFamilyLocation: 5
Kristi Massmann
Kristi Massmann -Google user
As a Sheraton/Marriott property i was super disappointed. The rooms were super small, needed major updating & a lot of TLC. The pipes under the sink were being held together with duct tape (& its not a cheap hotel 🤑). The bed was super comfortable...Read More
VacationFamilyLocation: 4Terrible rooms
Jaden Kwek
Jaden Kwek -Google user
Normally I like Sheraton, but my experience here was quite mid. We stayed here over labor day weekend and it was unfortunate because they were doing renovations in the main lobby so check in was on the lower level which required an elevator …
Lauren Nicieza
Lauren Nicieza -Google user
The only good thing about this hotel was the First Lady I had check me in she was so sweet and I wish I was able to get her name. But after it just went down hill from there. Me and my group of friends...Read More
rodrigo jimenez
rodrigo jimenez -Google user
The resort credit they force on you is ridiculous. What resort? There is no pool or resort like amenities. The breakfast is overly priced, it’s all you can eat but the value is not there. Only good thing is location. The cleaning room crew is...Read More
VacationFamilyLocation: 5Subway is right outside so it’s easy to move around. Times Square is right there.Seems safeAbsolutely, as mentioned subway is the best way to move around NY and the subway is right outsideOverly priced everything at the hotel and they force you to use their resort credit that it’s obligatory 35 a day.
Mary G
Mary G -Google user
If I could give this place a BIG FAT ZERO I Would. This place is an operational and administrative disaster. Flew in to NYC with my girlfriends & tried to check in at midnight for rooms we had booked several months ago. We, along with...Read More
Jamie Prescott
Jamie Prescott -Google user
Beds - very comfortable. Breakfast is of good quality. Rooms are cleaned daily. Aside from the above 3 points this hotel is pretty bad, the beds maybe comfortable but the rest of the room was old, dated and VERY tired. Bathrooms are tiny. How this can be graded as...Read More
VacationFamilyLocation: 5Dated, shabby, old
BrandonS479
BrandonS479 -Google user
We arrived at this hotel after a long flight late at night (around 11:45pm). The lobby was under construction. In fact, many parts of the hotel were under construction (we were not notified and there was no hotel advisory). We were …
Webman Technologies
Webman Technologies -Google user
I had a fantastic stay at the Sheraton New York Times Square Hotel. The location is unbeatable—right in the heart of Times Square, with easy access to Broadway, restaurants, and shopping. The room was spacious, clean, and comfortable, with modern amenities that made my stay...Read More
VacationFamilyLocation: 5Luxury, Great view, Romantic, Kid-friendly
Sam Sam.
Sam Sam. -Google user
Terrible experience staying at this hotel. I usually don’t write reviews, but this one is important. Please read the comments below, they’re all true: -The hotel was under construction with no prior notice. -Check-in lines were extremely long — we waited 4 HOURS! This was our first trip to New...Read More
VacationFamilyLocation: 5Terrible customer service, hard to get an answer back
David stoker
David stoker -Google user
The rooms and beds we not what you'd expect from a Marriott/Sheraton hotel. The rooms were not cleaned and amenities (tea, coffee) replenished, shower was only just adequate , there was no information about the hotel wifi, tv or hotel amenities in the room...Read More
Location: 1
Lilah Miri
Lilah Miri -Google user
Do not stay at Sheraton New York Times Square. From start to finish, our experience was terrible. We arrived at 6 AM and politely asked if an early check-in might be possible — not expecting it, just asking. The front desk staff were unbelievably rude,...Read More
chevr0nf
chevr0nf -Google user
The only positive aspect of this hotel is its location. The rooms were just okay in terms of cleanliness. Despite being promised a good view, we did not get the room we booked.||Breakfast included is not a good idea — the options were poor, …
Caius Bernardi
Caius Bernardi -Google user
If this is a 4 stars hotel, I'm a Nobel Prize for literature. I'm not surprised that the average reviews of this hotel are so dramatically low. It's seems that this "hotel" just use the brand and the position to take every single possible advantage of their...Read More
Location: 5
Xavier Jack de LONGUEVILLE
Xavier Jack de LONGUEVILLE -Google user
A hotel unfit to be Marriott, with non-existent management We stayed here for a couple of days, and it was a truly horrendous experience. The only positive aspect of this hotel is its fantastic location — but unfortunately, everything else falls far below even basic expectations. -...Read More
VacationFamilyLocation: 5
Leah Fitz-Simon
Leah Fitz-Simon -Google user
I am completely dissatisfied with my stay. First and foremost, the entire hotel was under construction and this was not disclosed at any point during the booking process or after. This is extremely disappointing and poor customer service. We were forced to take the service...Read More
VacationFriendsLocation: 5
Juan
Juan -Google user
So after reading the reviews many where exagherated. Yes the rooms have maintenance issuea. The destination fee sucks. Front desk is unavailable. The line to checkin sucks but we missed it. The lines for the elevators are long and they don't realize certain elevators are...Read More
VacationFamilyLocation: 5Maintenance issues with the bathrreom shower and older furniture.I mean Times Square is 5 min away. .ade up for most sins.Eh....Great.Destination fee sucks and the biffet is a straight scam.Great view, Quiet
bushrao751
bushrao751 -Google user
It is genuinely difficult to even put into words how awful my experience at this hotel was. From the very start everything was a disaster. When my friends and I arrived we were shocked to find the property under extreme construction and …
Vaishnavi Rao
Vaishnavi Rao -Google user
Had a worst experience.My friends and I had planned to have a lovely mom-daughter weekend, and since the girls were young we requested adjoining rooms. We were asked to show early and we arrived at the hotel around 11am and paid for the rooms in...Read More
VacationFriendsLocation: 5Luxury, Great value
Aristippe77
Aristippe77 -Google user
On the positive side, the location is very convenient, and housekeeping is good. The rooms are cleaned promptly. ||On the not- so- good side -- it is a huge hotel, so filled with lots of conference people. As a...Read More
Joe LoPresti
Joe LoPresti -Google user
Marriott Lifetime Gold member here. I see many complaints on here but wanted to say the stay was great. I didn't head any construction at all. The staff was very friendly and attentive. It's a perfect location. I would highly recommend for folks wanting to...Read More
BusinessSoloLocation: 5Luxury, Quiet, Kid-friendly, Great value
mina torabi
mina torabi -Google user
This was truly a horrible experience for our family. The rooms are quite small—which is expected in NYC—but they were also very old and dirty. When we moved in, there were stains on the bathroom floor, and to make things worse, we saw a cockroach in...Read More
Jjj JE
Jjj JE -Google user
I had one of the worst hotel experiences of my life at Sheraton New York Times Square. My friends and I booked and paid for a triple room (Sept 26–28, 2025). After waiting more than an hour in line, at 1:30 AM we were told...Read More
Jenna Howard
Jenna Howard -Google user
Okay the bed was so comfy. I travel a ton for work and stay in lots of hotels… this was the most comfortable! There’s mixed reviews on here but you have to remember the location is Times Square so it’s very busy! Happy with our...Read More
Washant van Dam
Washant van Dam -Google user
I had mixed feelings. The good things: location, price/quality breakfast, and incredible beds! The staff was great, but not particularly focused on clients, everyone was carrying their own bags 😉. The thing that was troubling was the …
Maeve Burns
Maeve Burns -Google user
Overall my stay was pretty good. The location is perfect for someone visiting the city who wants to make sure they can walk to all of the more touristy areas. The room was nice, had a great view, decently spacious for the city and clean....Read More
moira jordan
moira jordan -Google user
Great hotel and good service for towels. We had 4 girls in our room so we needed new towels every couple of days because we were on a school trip. Very nice and cleaned up well after us, left my stuffed animal all cute on...Read More
Rishi Solanki
Rishi Solanki -Google user
Absolute worst experience. In full disclosure, the rooms were clean and the room service was good. …
Elizabeth Abbott
Elizabeth Abbott -Google user
We waited for over two hours to check in today. They charge you $6 a bag to hold your bags if you get in early, and won’t do early check ins even if you pay for it. The line wrapped around literally the entire lower...Read More
V R
V R -Google user
This Sheraton experience was surprisingly very poor. I have stayed in many Sheratons and never been this dissatisfied. …

Features

Other

check icon Free Wi-Fi
check icon Air-conditioned
check icon Breakfast
check icon Wi-Fi
check icon Star rating
check icon Check-out time
check icon Check-in time
check icon LGBTQ+ friendly

Amenities

check icon Free Wi-Fi