My family stayed here this past weekend for a local soccer tournament and I hate to say it, but we are extremely disappointed with our stay at the Sheraton Fairplex. We frequent Bonvoy hotels often, usually with amazing stays, however the stay this weekend was...
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My family stayed here this past weekend for a local soccer tournament and I hate to say it, but we are extremely disappointed with our stay at the Sheraton Fairplex. We frequent Bonvoy hotels often, usually with amazing stays, however the stay this weekend was a different story. We booked for 3 nights and ended up only staying for 2, leaving the soonest chance that we got!
Our reservation was made for 4 guests and they only provided enough towels for 2 people. I had to request on 3 different occasions for extra towels, before my request was met with service. Then when we went to shower, there wasn’t any hot water in our room.
Additionally, we decided to eat at the hotel restaurant the first night and waited 30-45 minutes before even being greeted by the server. Our total dinner time took over 3 hours.
If needing to stay in the area for an event, I recommend that you overlook this hotel! Save yourself the trouble!
Rooms: 2
Service: 1
Location: 4