The rooms were falling apart and gross, the service coordination was terrible, and not everything work. Avoid.
Keep in mind I’m a lifetime Platinum Marriott member with over 1,000 nights in various Marriot/Bonvoy properties.
I booked one of the top floor skylight rooms, which seemed like it...
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The rooms were falling apart and gross, the service coordination was terrible, and not everything work. Avoid.
Keep in mind I’m a lifetime Platinum Marriott member with over 1,000 nights in various Marriot/Bonvoy properties.
I booked one of the top floor skylight rooms, which seemed like it would be cool. Considering this was one of the top floor premium rooms, I would have thought the upkeep would have been more of a priority. The room was falling apart. Scratches and stains and marks everywhere, including a decaying headboard, and the hot water only worked for 3 minutes.
When informed that the hot water didn’t work, it took over an hour before someone came up to fix it. Someone was using the bathroom so they said they’d come back in 5 minutes. 20 minutes later no one showed up, so I said forget it. We’ll deal with it.
Later front desk calls up and says there’s an engineer outside of my door ready to fix it if I want. I open the door, no one there. WTH?
Finally someone shows up and fixes it. A valve needed to be replaced.
The valve replacement fixed it, which tells me this is probably a common problem they have, so why are they waiting for customers to complain?
The windows were gross and dirty. I get that it’s probably hard to clean these windows but it looked like it had been a while. The heating unit was coming off the wall, there were gross stains everywhere, especially the popcorn ceiling and the light switches and lamp shades. There was a weired patch on the front door.
I got late checkout, and still got a knock from the housekeeping. I informed them and they said ok. 5 minutes later they came in, no knock, while I was not presentable. Embarrassing for us both.
This place is a disaster, and I think the staff knows it too.
Rooms: 1
Service: 1
Location: 1