The hotel can be so much more if the housekeeping staff fulfilled their responsibilities, the front desk staff were more customer service focused and oriented, and the hotel is better maintained. My husband and I stayed at this location from 07/08 to 07/10.
Upon arrival,...
Read MoreThe hotel can be so much more if the housekeeping staff fulfilled their responsibilities, the front desk staff were more customer service focused and oriented, and the hotel is better maintained. My husband and I stayed at this location from 07/08 to 07/10.
Upon arrival, it seemed like a really nice hotel and comparable to the Renaissance in Ross Bridge where we stayed prior to our arrival. Unfortunately, it pales tremendously in comparison to the Ross Bridge location. Please refer to attached pictures of the unclean/dirty bathroom, broken bathroom fixtures, unexpected bug guest, in our room.
After checking in and being assigned to Room 917 at approximately 9pm, we discovered our bathroom had not been cleaned in a while. The commode had a ring which was evident it had not been scrubbed for some time, there was shower scum build up on the shower door, and previous occupant water marks and other residue in the sink. We had to basically relocate ourselves to the new room because they only had 2 attendants available and after a 45 min wait no one came to assist with relocating us. It was after 10 pm.
We were then relocated to Room 909. This room was just as dirty and a bit worse than the first room, #917, because this room’s commode included the ring and stains from the previous occupant(s).
We were relocated to Room 525 by the manager on duty. He tried to provide some compensation by assigning us to a larger room but it was closer to the outside band area (much noisier) and the view of the fountain was now obscured by the front entranceway. So, the third room was noisy, less of a view, AND the bathroom tissue paper holder was broken from the wall and the light switch plate was cracked/broken. It was around 11 pm at this point and we were weary from traveling. I went to the front desk and informed the young lady that the bathroom fixture and light plate were broken. She said okay and that she would inform the manager. We never received any communication or acknowledgement of this problem.
The next day we experienced no hot water and an unexpected visitor, a bug, crawling up the side of the lamp. We contacted the front desk. The building engineer came up and he informed us that we should run the hot water from the shower, sink, and tub to force the hot water to our location because it has to come up from the basement. Isn’t hot water suppose to just flow to your hotel room from whatever location it is based in the hotel? He was about to leave when I asked him about taking with him our visitor, the bug??? I handed it to him in a napkin.
The hotel owner and management team really need to evaluate and improve many things in this hotel before I would stay there again.
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