Title: Extremely Disappointing Experience at Ramada Inn Albany
I recently stayed at the Ramada Inn in Albany, New York, and I feel compelled to share my experience to warn other travelers. My booking through the Wyndham Rewards program was meant to be a comfortable stay, but...
Read MoreTitle: Extremely Disappointing Experience at Ramada Inn Albany
I recently stayed at the Ramada Inn in Albany, New York, and I feel compelled to share my experience to warn other travelers. My booking through the Wyndham Rewards program was meant to be a comfortable stay, but it turned out to be a nightmare.
Upon arrival, I discovered that the hotel had been converted into a shelter for displaced immigrant migrants, and individuals needing emergency housing from state programs combating homelessness, none of which is disclosed during the booking process. The misleading information on the website and poor communication from staff completely ruined my expectations.
The parking lot was chaotic, with no available spaces, including accessible parking. The hotel itself was in disrepair, and upon checking in, I noticed the unkempt conditions. When I asked the front desk about the hotel's status, I was told it was not housing homeless individuals, which turned out to be untrue.
My assigned room (716) was infested with roaches, which are there to greet you in the elevators and the bathroom. The bed was uncomfortable, causing me significant pain during my stay. I even had to purchase my own bedding and roach spray just to make it somewhat bearable.
The staff's unprofessionalism added to my frustration. I tried to extend my stay since J unfortunately need somewhere to stay for at least another two days unexpectedly. but was met with rude service and miscommunication regarding room availability. To make matters worse, I saw workers in hazmat suits and heard complaints from other guests about the lack of hot water and the same bug infestation. As people were checking in were as fast as they checked out.
Overall, my experience at this hotel was far from acceptable. I urge potential guests to reconsider staying here until significant improvements are made. This property needs serious attention and should be investigated for its current practices.
As a travel agent, I cannot recommend this hotel.
Trip type
Business
Rooms: 1
Service: 1
Location: 3
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