If you are traveling alone or with a child, I wholeheartedly DO NOT RECOMMEND staying at the Quality Inn & Suites at Tampa-Ybor City for your SAFETY! For some context, I am a 26 yo female and I stayed at this hotel for two nights,...
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If you are traveling alone or with a child, I wholeheartedly DO NOT RECOMMEND staying at the Quality Inn & Suites at Tampa-Ybor City for your SAFETY! For some context, I am a 26 yo female and I stayed at this hotel for two nights, January 16-18, 2025. The hotel consists of two buildings, one attached to the lobby, and the other located across the pool area. My room was on the second floor of the building detached from the lobby and the rest of the hotel. Aside from reeking like cigarettes and occasionally marijana, what mainly concerned me during my stay (and prompted me to write this review) was a lack and general disregard for hotel guest safety. Within 8 hours of me staying here, I was abruptly woken up at 1:30AM when two men opened my hotel room door, turned on the light, and started to carry in their luggage until I sprung out of bed and yelled “UMM, EXCUSE ME?!?”. The two men were just as surprised as me and freaked out once they realized the room they had just been sold was already occupied. The men quickly left and I decided to go down to the lobby and speak to the receptionist. So I walk to the main building/lobby and the family that walked into my room is also down there trying to speak with the receptionist on duty (EJ). The family apologizes to me and says that they just landed here from California, and they have no idea what’s going on and they are trying to get a refund and find a new hotel. However, at this point the receptionist has already called security on the family and is asking them to leave. The receptionist then asks me how they can help me, and I tell them that I am the guest who just had their room walked into and I’m just trying to find out what's going on. Without ever looking up from the computer, the receptionist tells me that “the system accidentally put them in the wrong room” and that I “can return to my room and lock my door” (implying the deadbolt). Only when I mentioned a fear for my safety did EJ finally offer a “sorry”, again without ever looking up from the computer. This is not the only incident that made me question my safety as a guest at this hotel. The hotel is located right off of the interstate and there is a noticeably large homeless population present in this area of the city (not an issue if the hotel facility were secure). While the facility does have a fence around it, the back door to the main building/lobby remains unlocked at night, and all entrances to the second building (the one I was staying in) are unlocked and do not require key card entry. That means literally anybody can walk onto the property and into the hotel during any hour of the day, and can even access the elevators and access room floors without key card access. While there is a security guard on the premises, I personally feel like this establishment is lacking basic safety protocols/training opportunities that would benefit the protection of their guests. If you’re wondering if I tried to speak to the manager - yes. On two occasions. On the second occasion I even left my contact information and room number and just requested to have the manager (Tiki Dennis) call me back at her convenience. I still have not received a call back and at this point I’m confident I never will.
Something else I’d like to point out is that upon booking you are charged a ‘Hotel Service Fee’ of $4 for each day that you are staying. On the confirmation email it says “Hotel Service Fee: Beach Chairs, **Bottled Water**, In Room Coffee, Discounts from Hotel Partners, Long Distance Calls, Local Calls, Towel Service”.
When I pointed this out to staff I was met with a little bit of resistance and told “I don’t know why the website says that”, but they eventually agreed to let me take some water bottles back to my room for "free". (THANK YOU to the other reviewer who pointed this out!)
In my opinion, $200+ a night is an outrageous price for this hotel, and while I am aware that this is a popular cruise port, the quality and standards of this hotel are not even worth half the rate.
Rooms: 1
Service: 1
Location: 1
Rooms
Lingering cigarette smell in rooms, burn hole in one of the comforters, broken hardware in bathroom, empty mini fridge smelled like rotten food, toilet easily overflowed, mysterious air pump left behind the TV 👀
Safety
Lacking basic safety protocols and building security
Noteworthy details
Pros: Shout out to Janiak (I believe that was her name) for helping me with booking and being overall very kind and even helping us get my friend's son's bouncy ball out of the pool. Working AC, small convenience shopping area with snacks and frozen treats, free parking, nice pool area.