We booked a nonsmoking room but the room we were given smelled strongly of cigarette smoke. With two small children and a late-night arrival after a long drive for my husband’s surgery, we had no choice but to stay. By the time we got home,...
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We booked a nonsmoking room but the room we were given smelled strongly of cigarette smoke. With two small children and a late-night arrival after a long drive for my husband’s surgery, we had no choice but to stay. By the time we got home, even our children’s clothes in the suitcase reeked of smoke.
Beyond the smell, the room itself was grungy and poorly maintained. The carpet was badly stained, the shower had sharp chipped paint and looked dirty, the table was sticky, and the overall space just felt unclean. I honestly felt gross staying here.
If a hotel claims to have non-smoking and family-friendly rooms, guests should expect a clean, safe room—not what we experienced. Very disappointing, and we will not return.