Our recent stay at Pechanga Resort was underwhelming, to say the least. While the resort itself is visually impressive and offers a lot of amenities, the overall experience left much to be desired. The service was disappointing—staff seemed uninterested and unhelpful, and it took far...
Read MoreOur recent stay at Pechanga Resort was underwhelming, to say the least. While the resort itself is visually impressive and offers a lot of amenities, the overall experience left much to be desired. The service was disappointing—staff seemed uninterested and unhelpful, and it took far too long to get basic requests handled. For a resort of this size and reputation, we expected much better customer service.Additionally, this place doesn’t feel particularly family-friendly. There wasn’t much geared towards families or kids, and the overall vibe was more adult-focused. To top it off, everything felt overpriced—from dining to activities—and the value just didn’t match what we paid. Room towels are small for most average size adult. To see an outdoor pool closed with 100+ degree temperature. Rooms are not serviced after every night, had to find service personal for fresh towels. Not having ample spots to enjoy Sunday football games. Way too many slot machines and not ample table games. Drinks are not offered while playing, in fact they are well priced, a cup of coke is $3.While Pechanga might be fine for those looking for a casino experience, if you’re traveling with family or seeking good service for the price, you might want to look elsewhere.
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