This hotel is lacking in person staff. Upon check-in you are greeted by a virtual attendant, who was pleasant, but not the same experience as face-to-face. There was not a refrigerator in our double room as the description indicated. The hotel ice machine was no...
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This hotel is lacking in person staff. Upon check-in you are greeted by a virtual attendant, who was pleasant, but not the same experience as face-to-face. There was not a refrigerator in our double room as the description indicated. The hotel ice machine was no longer in the vending area. Obviously it was broken. My husband had to go to the truckstop, convenience, store, next-door, to purchase ice. There are signs everywhere telling you to dial zero from your in room phone, and there are 24/7 staff available. We called six different occasions, and no one ever answered, leaving you to believe that there was no one on site to help with any issues. Also, the lighting in the hallways was very poor and almost nonexistent, we had to use the flashlights on our phone just to find our room. The cleanliness of the room was adequate and the location was also very convenient being it was right off interstate 70