Young lady at desk was friendly, polite.
Checked in between 6 and 7 pm. 1st room sent to, door unlocked, beds not made, room not ready. 2nd room, heat didn't work, air vents were filthy. 3rd room, heat worked, vents were filthy. Drapes in bad shape...
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Young lady at desk was friendly, polite.
Checked in between 6 and 7 pm. 1st room sent to, door unlocked, beds not made, room not ready. 2nd room, heat didn't work, air vents were filthy. 3rd room, heat worked, vents were filthy. Drapes in bad shape with lint balls. Dirt from vent blew onto bedspread. Was going to spend an extra night, but not now. We were on 2nd floor. Rail is in bad shape. Probably wouldn't keep someone from falling to ground. Can't believe cruise passengers left good reviews
Trip type
Business
Travel group
Family
Rooms: 2
Service: 4