Two months ago, we ate at their Conquistador Restaurant for Magical Dining Month. Wonderful food and service, so the previous 5 star stands for that and a brunch buffet 5 years ago. Based on the previous good experiences, I rated the food, staff and service...
Read MoreTwo months ago, we ate at their Conquistador Restaurant for Magical Dining Month. Wonderful food and service, so the previous 5 star stands for that and a brunch buffet 5 years ago. Based on the previous good experiences, I rated the food, staff and service 5 stars however, the same can't be said for what my friends and I experienced this Thanksgiving at their 5 pm seating yesterday. So very disappointed 😞 in the food, service, and attitude of most of the staff at the reservation area and the food buffet area.
The guy manning the area said there was a short delay in seating us. However, it was a long 50 minutes late in seating our party of three ladies and if the person who made the reservation hadn't prodded him about when we would get seated, we would have been overlooked. When we were seated, it was a long wait for water and beverages. The food on the hot tables was cold, sparse, dry, and the managers in the dining room and most of the food staff were not helpful. We had to tackle staff for water and soft drinks. Oysters Rockefeller not refilled, no slices of turkey, mainly looked like pulled meat, hard rolls, and the cake was dry. The bright spot was the roast beef, which was tender. However, taken in its entirety, it was not worth the $70 per person and the mandatory 21 percent tip, which was required to be prepaid. They need to get their act together. We won't be back for any other holiday brunches. We may go back for individual meals during Magical Dining Month.
Travel group
Friends
Service: 3
Location: 5
Food & drinks
Good food in the restaurant area, disappointed in buffet quality.
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