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Minneapolis Marriott City Center

Name: Minneapolis Marriott City Center
Address: 30 S 7th St, Minneapolis, Minnesota, 55402, US
Price range: 4 stars
Rating: 4.2

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4.2 (1823)

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Minneapolis Marriott City Center is a hotel in Minneapolis, MN.

Minneapolis Marriott City Center Review Summary

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4.2

(1823 Reviews)

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Dan Stralka -Google user

N/A

Very nice, clean rooms. Was treated very well as a Marriott Bonvoy elite member. My room was huge and modern. Only downside is the elevator logic and the requirement to switch banks if coming off the street. The elevators do not handle crowding well. Good proximity...Read More

Jasmine Nelson -Google user

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This particular location is expensive because of the location. The staff is ok, the rooms are large and clean. I had sewage back up into my tub because of “work” they were doing on another room and they moved me, not a huge deal but...Read More

Rich C -Google user

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Downtown access. Can walk to restaurants and activities. Great view from my room. Dinner in hotel is very good. It was too cold to leave and venture around. I draw the line at -7f outside. I'd rather stay inside. Room is...Read More

Chad Franzen -Google user

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Booked and paid for a guaranteed reservation for Saturday August 24, 2024 back in May from earlier this year. We booked for two rooms at the downtown Marriott, so that we could attend the Zach Bryan Concert at US Bank Stadium, about 5 blocks away that evening. We received an email about my upcoming stay the day before our reservation and then received an email that Saturday, welcoming us to the Marriott City Center and to go ahead and check in (email states: "Check in now and get ready for your stay") and did that online as we pulled up to the hotel. Went into the hotel to check in and get keys and after some time with the front desk clerk, they walked away and came back with a piece of paper stating that they were overbooked and our reservations would NOT be honored at the City Center Marriott Hotel. We were given the excuse of it's the "Minnesota State Fair" weekend and the concert was there that night, which is why we booked for this hotel at the beginning of the year. Meanwhile, the letter was from the Mall of America Marriott, stating that they were going to pay for our 2 rooms at their location, which is over 10 miles away... Here's my biggest whining complaints about this all: 1- At NO POINT, did anyone ever contact us to inform us of what they did. 2- At NO POINT, did anyone ever apologize for NOT honoring our reservation that the location we booked and had already paid for. 3- AND FINALLY, the BIG kick to the rear-end ... they KNEW they were going to do this days in advance, AND never bothered to tell us as their letter to us proves... the date they wrote the "you don't get what you paid for letter" was 4 days BEFORE our arrival at the hotel. They never bothered contacting us ahead of time to tell us ... which would have saved us a few hours and $50 in parking at the location we couldn't stay at... and did I mention ↓↓ NOT ONE SINGLE APOLOGY From anyone at anytime. If you get guaranteed reservations Marriott, make sure you have a back up plan just in case theirs falls through.... Trip type Vacation Travel group Family Rooms: 1 Service: 1 Location: 3

Paul Eslinger -Google user

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First time in Minneapolis for my first Vikings home game. The staff were amazing to deal with. Free upgrade to junior suite at the highest floor he could get me to do I could really enjoy my weekend. Really a nice clean hotel with a...Read More

Kevin Kuntz Aerial Photography -Google user

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Tried to order room service. Absolutely impossible. Started at 9:30 am, wasn't able to find anyone who could assist and at 10:30 am they close. Ugh. For a hotel of this caliber, I expect an easier process

LeeAnna Moore -Google user

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Generally speaking this hotel is pretty nice. We stayed here for two nights and had a comfortable stay. The rooms were updated, clean and offered nice views of the city. The breakfast was pretty standard for what most Marriott hotels offer and the M Lounge...Read More

Sarah Poulsen -Google user

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I don't recommend getting a room block for a wedding with either this hotel or the entire marriottt system, I'm not sure how widespread the issues are. For my wedding, the person who was assigned to my account was very helpful and great, but the...Read More

Joey Sweatt -Google user

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BEWARE OF ATTACHED PARKING GARAGE. EXTREMELY POOR CUSTOMER SERVICE BY HOTEL MANAGEMENT. HIGHLY RECOMMEND STAYING SOMEWHERE ELSE. Stayed here the past week with my Nephew celebrating his high school graduation. We had a fantastic time in the city and were a quick walking distance to Target Field and the Target Center. The Twins were in town all week so we attended three of their games. We also went to the Vikings preseason game vs the Raiders, which was also within walking distance. Tonight we went to the Lynx game at the Target Center vs the Mystics. BEWARE if parking in the attached parking garage! The one plastered with all the signs that say “Marriott Parking.” Apparently they aren’t affiliated with the garage. I was told tonight by the manager that their contract ended 4 months ago. I guess that is not enough time for the garage OR the Marriott to take down all of the signs saying “Marriott Parking.” I guess it also isn’t enough time for the Marriott to train their front desk staff on the fact that they should no longer instruct guests to park there anymore since the contract for the affiliation no longer exists. I can’t help but feel like it's a flat out lie. If your affiliation with another business ended FOUR MONTHS ago, then either party would have ensured by now that all signs advertising the affiliation would be taken down. I have been grossly overcharged multiple times during our stay for parking in the attached garage. The Marriott manager wants no part of helping me, accepts no responsibility for me being told to park there, and offered absolutely no assistance in helping me contact the garage or secure a refund for the overcharges. The front desk attendant I first spoke to about it called “the manager” who was allegedly in his car driving on his way home. He made some incorrect statements to “the manager” and neglected to correct himself when I pointed out what he said was not correct. When the call ended I asked for the manager's business card. The front desk attendant went “out back” to get one for me and came back with “the manager.” When I asked if this was the manager that was just on the phone driving home, I was informed this was a “different” manager. Why in the world would he have called a manager who wasn’t working when there was a manager on duty and IN the hotel? Why was this on duty manager not the one contacted in the first place? I definitely feel like there was some shady business being pulled. I've never had a situation handled like this at a hotel before. So just beware that even though there are about 20 signs in the garage that say “Marriott Parking”, and the front desk staff may tell you to park in the attached garage, that is NOT actually Marriott Parking and if you get overcharged or have any issues in or with the garage labeled as “Marriott Parking”, Marriott will give you the brush off and NOT assist you with said issue. The only effort the manager will make to help you is to take every opportunity to tell you they can’t. Having stayed at many Marriotts in my travels, I have never received such poor customer service or felt like I was being lied to or brushed off. This hotel location is great, the hotel itself is very nice and clean, but it is the last place I would recommend anyone to stay that is visiting Minneapolis or the Twin Cities. Trip type Vacation Travel group Family Rooms: 4 Service: 1 Location: 5

Ziyad -Google user

N/A

Food Safety Alert at the M club. Beautiful hotel in a beautiful location. Friendly staff and super comfy rooms makes it hard to put 1 star. m club lounge was great until the breakfast served Nov26. As i was picking my breakfast i noticed that...Read More

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Minneapolis Marriott City Center Review Summary