The hotel is beautiful and very modern. The room was extremely clean, well-maintained, and met the highest standards of hygiene—a true 21st-century hotel. Its location near O’Hare is convenient, and the shuttle service and housekeeping were excellent.
However, one thing stood out to me during my...
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The hotel is beautiful and very modern. The room was extremely clean, well-maintained, and met the highest standards of hygiene—a true 21st-century hotel. Its location near O’Hare is convenient, and the shuttle service and housekeeping were excellent.
However, one thing stood out to me during my stay. I noticed some inconsistency in how front desk staff interacted with guests. When engaging with Caucasian guests, the demeanor was warm, friendly, and conversational. But with guests of color, the tone felt noticeably more assertive and less welcoming. This difference was subtle but evident, and it detracted from what otherwise was a great experience.