I Guess Customer Service Went on Maternity Leave?
Let me start by saying—I’m not a difficult customer. As a fellow business owner and longtime Wyndham rewards member, I understand that not every shift will be sunshine and smiles—especially at 12am. So when the front desk clerk...
Read MoreI Guess Customer Service Went on Maternity Leave?
Let me start by saying—I’m not a difficult customer. As a fellow business owner and longtime Wyndham rewards member, I understand that not every shift will be sunshine and smiles—especially at 12am. So when the front desk clerk greeted me with the warmth of a wet mop, I gave her grace. We’ve all had long nights.
I was excited to book a hot tub suite I’d seen online (a little slice of peace after a busy week), and when she told me the total was around $200, I kindly asked if my rewards account could help lower the cost. To my delight, it brought it down to about $150! Every penny counts—again, business owner brain. Things were looking up.
But unfortunately, that’s where the “hospitality” ended. My card (which never swipes and always has to be typed in—a fun quirk that’s never been a problem anywhere else, including the Wyndham I stayed at in Arkansas just days prior) apparently wasn’t worth the effort this time. She wouldn’t even try to type it in.
Rather than argue, I stepped away and booked the room online myself. Problem-solving! I returned, smiling, reservation confirmation in hand—ready to relax. But she met me at the door like I was selling timeshares at Thanksgiving dinner. Eye roll, half-open door, and a “Can I help you?” that could curdle milk.
I politely explained that I’d figured it out online. Yay! Right?
Wrong. She informs me—after I paid—that the card still has to swipe. (That’s not how online booking works, but okay.) Things quickly went from indifferent to full-on hostile. She called her boss (which I encouraged, as any professional would), and responded to my calm request for help by threatening to call the police. Because apparently having a confirmation number now equals trespassing?
It was then revealed—by her, of course—that this was all somehow justified because she’s pregnant. Look, pregnancy is not a customer service repellent. I would never fault someone for growing a human—but basic kindness and professionalism still apply.
If I were her manager, she’d get a serious conversation. And I say this as someone who bends over backward for my staff. But rude is rude, pregnant or not.
To sum it up: the hot tub looked lovely, but the attitude? Not so much. I hope her baby inherits more patience than her mother did tonight.
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