What is the check-in and check-out time?

Check-in time is 3 PM and check-out time is 11 AM.

Do you offer free Wi-Fi?

Yes, complimentary Wi-Fi is available throughout the hotel.

Where are you located?

We are located at 1200 W Sam Houston Blvd, Pharr/McAllen.

Is breakfast included in the room rate?

Yes, a complimentary hot breakfast buffet is served daily.

Do you have a fitness center or pool?

Yes, we have a state-of-the-art fitness center and an outdoor pool.

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Krystall Hotel Pharr/McAllen in Pharr

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3.4 (127)

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Krystall Hotel Pharr/McAllen is a hotel in Pharr, TX.

Krystall Hotel Pharr/McAllen Review Summary

The summary was generated by AI, based on reviews.

This hotel offers comfortable rooms, a convenient location, and friendly staff. Guests praise the cleanliness, amenities, and value for money. Some mention minor issues with noise and breakfast options, but overall, it's a great choice for a relaxing stay.

Review Rating Chart

Booking.com: 8.4/10

Expedia: 4.5/5

Hotels.com: 4.5/5

TripAdvisor: 4.5/5

Google Reviews: 4.4/5

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Reviews & Ratings

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3.4

(127 Reviews)

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osvel garcia -Google user

6 years ago on Google

Luxury place for a wedding. I don't know about prices because I was a guest...

A D -Google user

3 years ago on Google

This hotel needs a total makeover sheets are dirty/stained. Someone is going to get sick in this place there is mold. Nasty never again.

Ms. Orozco Reads -Google user

3 weeks ago on Google

Review: ★☆☆☆☆This hotel is beyond outdated—filthy, moldy, and downright unsafe. The rooms are disgusting, with mold creeping into every corner, and the unsanitary conditions are alarming. The elevators reek of a revolting, old, sweaty armpit smell, making every ride unbearable. It’s clear that cleanliness and...Read More

Rooms: 1.0/5Service: 1.0/5Location: 1.0/5

R. J. -Google user

6 months ago on Google

The hotel had a stucco face lift on the outside a few years ago, and it still looks decent from the outsideInside the lobby, the dining area and hallways are run down, unsanitary and dirty. The hallway carpets haven't been vacuumed in years, and...Read More

Rooms: 1.0/5Service: 2.0/5Location: 3.0/5

David M -Google user

9 years ago on Tripadvisor

No Review Text

Iz Lopz -Google user

4 years ago on Google

This is THE worst hotel i’ve ever stayed at. We went because we had a power outage at our home. When we first arrived we went into our room and the first thing we noticed is that it smelled like someone had just smoked cigarettes...Read More

Rooms: 1.0/5Service: 1.0/5Location: 1.0/5

Aldo Alvarez -Google user

10 years ago on Google

This is the most disgusting hotel experience I have ever had. At first, the place looks nice and new, but once you get into your room everything changes. I decided to ignore the dirty elevator and the fact that there was a broken fridge in the middle of the hallway (3rd floor). Once we got to our room, it was hot as hell, since as other people have mentioned, the AC works only when you're in there. I went straight to the restroom, just to realize there was urine in the toilet seat. I called the front desk, and the guy there said that he could change us to another room, but it was a 2-bed room (I had booked a king-size), but nonetheless he would do so "for free", as if asking for a clean room were like asking for an upgrade. I asked if someone could rather come up and clean, but he said the housekeeping staff had left for the day (at 4pm, on a weekend, really?).We were moved to another room, and I undid the beds to make sure they were clean. I found several hairs there and also on the tub, but still decided to stay after a long and tiring day. However, while I was downstairs ordering dinner online (since the WIFI was not working), my wife messaged me to tell me she had seen a bug on my bed. That was it, we were not staying there.I went to the front desk asking the man there to get me either another room in another hotel, or refund me what I had paid for. He said the manager had left (making him the ONLY employee in the WHOLE hotel) and I would need to wait until the next day to talk to her. I demanded him to call her, and when he explained everything, all she said is "offer him a refund". No apology, no options, no customer service whatsoever, and an absolute disregard for the naughty place she runs. Also, while I was talking to him, another guest approached to let him know his daughter had vomited on the stairwell. I wonder whether the front desk man went to clean after, or just let it sit there until the next day when the housekeeping staff showed up.To top everything, we were told we would get a refund today, which has not happened yet. Also, we could not leave since we had ordered our dinner already (to a local restaurant). When I came to the front desk to let the guy know we were waiting outside (in case the guys from the restaurant called), he said they had called already, and he had told them we had left and there was nothing he could do about it. So, after all this naughty experience, I also paid for dinner I did not have.

Luis R -Google user

10 years ago on Tripadvisor

This hotel has a good location, good places to eat around the block and super close to the expressway. Customer service is always there to assist any questions you may have. Room cleanness was great, comfortable, had no issues while there.

A N -Google user

8 years ago on Google

Seriously!!!!!Pass this hotel up.No free Wifi. They say it is. But they are very sorry. It just doesn't work in your room. I'm in room 121. Bottom floor!Credit card machineWould not work!!! We had to pay cash. He wasn't sure why it would...Read More

Craig Rank (Jetsfanccr) -Google user

10 years ago on Google

Horrible. It seems really nice when you get there. We got three rooms. The rooms had bugs on the floor and in the sheets. We asked if the rooms had fridges and microwaves. He said yes. We get to our rooms and neither are...Read More

chaotic nonsense -Google user

3 years ago on Google

They only gave 2 to 1 towles, some rooms had no fridge and other appliances and when asked they said 'tough luck'. Pool was disgusting and owner was rude and refused a refund.

Rooms: 1.0/5Service: 1.0/5Location: 1.0/5

Antonio Reynoso -Google user

3 years ago on Google

If I could give this 0 stars I would. Terrible room service asked for two days to change the bed sheets because there was stains on the sheets! Awful customer service the person at the desk was sleeping and I had to wake him up...Read More

Rooms: 2.0/5Service: 1.0/5Location: 3.0/5

Mateo Z -Google user

9 years ago on Tripadvisor

No refrigerator in rooms. Wouldn't hand out towels for swimming pool. Advised to use our room towels. My aunts room which we booked was full of bugs.|

Alejandra Salazar Funes -Google user

5 years ago on Google

We had to spend extra to rent out everything for an event we held with my work since the event center did not have a lot of the regular accommodations needed for an event, but it's BEAUTIFUL and the staff is very nice

KimberlyA Parinelo -Google user

6 years ago on Google

This hotel is one of the best ones that Ive stayed in .. The employees are always there when needed. The front desk host Erica was awesome very polite and helpful.

Erica De La Rosa -Google user

6 years ago on Google

I really loved this hotel , Thank you for servicing quick and easy during check in. I had came from out of town the day I checked in and I was extremely tired , I was glad to had been serviced fast and with great...Read More

Ed Ortega -Google user

6 months ago on Google

Gross!!Bedbugs, grimy rooms, cigarette burnt bedsheets, broken doors and locks, moldy bathrooms and horrible customer service.They have undocumented immigrants working the grounds as well.Stay away from this criminally operated place!

Rooms: 1.0/5Service: 1.0/5

Carolina Mendes -Google user

4 years ago on Google

Isn't very clean, bad customer service they basically don't answer. We had loud neighbors wanted to leave but they dont refund.

Manuel Cruz -Google user

6 years ago on Google

Starting to get ghetto broken windows and dirty bathrooms. Loud noises all day and night. Someone banging on back door trying to get in late at night. Starting to get run down hill

EliasMJr -Google user

6 years ago on Google

The rooms are good the service is great and its pet friendly 5 stars for me.

Cristian Munoz -Google user

7 years ago on Google

Good Location, but the beds and cleanliness is lackluster. Our room had a stain on the drapes.

Erika Silva -Google user

7 years ago on Google

I went to an event this past weekend and everything was beautiful! The decor, food and service was excellent!

Elizabeth Flores -Google user

2 years ago on Google

Awful experience left for about 6 hours and came back to some stuff missing out of my room tried speaking to management and nothing was done

Rooms: 1.0/5Service: 1.0/5Location: 5.0/5

Daniela G -Google user

9 years ago on Tripadvisor

The rooms smells bad, like cigarets, if there are more than 30 people on the place the internet fall and not recomended for groups that surpassed the 40 people ............................................................... Hate the cleaning .......

Cici Sce -Google user

4 years ago on Google

Very elegant and beautiful place. The owner is very welcoming. I highly recommend this place.

Anthony De alejandro -Google user

6 years ago on Google

Great service with very kind staff and very clean rooms.

G G -Google user

8 years ago on Google

Called to ask for their conference/meeting room. They said it is not available because they are using it as storage.

Lizandro Izaguirre -Google user

7 years ago on Google

Great venue!!! The owner Lady really nice and Accecible

Ivan Orozco -Google user

8 years ago on Google

The service was amazing. Had a great time at the pool area, the room was very clean and people were very nice. I will definitely be back. This Receptionist named Andrea was super nice. I even contacted the manager to tell her how good everything...Read More

Luis castro -Google user

6 years ago on Google

Large open spaces has 2 bar areas

Blanca N -Google user

4 years ago on Google

Worst experience I've had in a hotel. It took one hour to realize that my family and I couldn't stay there over night and took our business elsewhere. Before staying in any hotel we call ahead of time just to make sure everything is in...Read More

Victor Salinas -Google user

3 years ago on Google

Rooms are dirty, sheets are ugly. Found a syringe cap in my sheet and left right away. Girl at desk didn't care or anything. Don't waste your money.

Iris Trevino -Google user

4 years ago on Google

Extremely dirty hotel. Staff is not friendly. Be very careful. They. Are crocket. Tried finding some excuse not to refund the money. We open the door and saw the filth thaths lingering in the air walls light switches covered in dust. Do Not Go There....Read More

Jesus Rodriguez -Google user

11 years ago on Google

Very Fast check in, clean room, excellent customer service. Eco-Friendly rooms. Awesome hotel!

Wendy Houchins -Google user

5 years ago on Google

We have stayed at Travelodge or now it is called Krystall Hotel, no problems what so ever. We are always there for about 1 week and we have no problems getting a room every year.

Liz Lozoya -Google user

8 years ago on Google

Was woken up by disturbed knocking from the night person! Like how do you not know what rooms are occupied. Then once again I felt as if they were trying to break into the room around 3 am while we were sound asleep! I had...Read More

Jose L. Martinez -Google user

7 years ago on Google

The most dirty room i have ever being; are in this hotel stinky period blood on the sheets. The smell was literally like sh.... this was the most awful experience, they charge me in cash i report it to the attendant and request a money...Read More

Kameron Kuypers -Google user

8 years ago on Google

Tarible room fire alarm went off.lady smoking weed inside

rdv141057 -Google user

5 years ago on Google

Excellent place for weddings with a large space. Owner is friendly and knowledgeable.

Harold Rodriguez -Google user

7 years ago on Google

It's awful a woman name Mayra Ramirez and her friends prostitute there ànd offer themselves to customers

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Pool

Free breakfast

Free Wi-Fi

Free parking

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Free Wi-Fi

Free breakfast

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