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InterContinental Suites Hotel Cleveland, an IHG Hotel Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.3
(949 Reviews)
5
4
3
2
1
[bip_review_summary]

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Michael Tovornik
Michael Tovornik -Google user
I couldn't believe how kind all of the staff was. From the Door man to the clerk's and the manager. They went above and beyond what any clerk should have. I forgot my wallet at home with everything in it. She took the time to...Read More
Location: 5
Jonathan Lee
Jonathan Lee -Google user
People are nice so that helps. But the place is so old, so decrepit, so worn out. Pillow cases smell like mold. I'm on day 2 of a 6 day stay. Omg. …
Ral
Ral -Google user
The lobby is very grand with lots of marble and comfortable furniture. There are also a variety of meeting rooms and at least one restaurant. The location within the Cleveland Clinic campus is why we stayed here but the room was barely worth the premium...Read More
CoupleLocation: 5
Mike Creasey
Mike Creasey -Google user
Stayed at this property one night while on a business trip. It is easy to get to and appears quite new. Check in was uneventful though more front desk staff would've sped things up a bit. Be aware that the restaurant does...Read More
BusinessSoloLocation: 5Luxury, Quiet
ClayFamilyTime
ClayFamilyTime -Google user
I found the experience form the front desk to the room to be great. I loved the allergy friendly room with the air purifier. The peace and quiet was great. I was however surprised to find mold on the caulking in the bathroom but...Read More
karensD1768QY
karensD1768QY -Google user
I go to Cleveland Clinic once a year to monitor amedical issue. I stayed at the other hotel chain last year, it was meh. This time, I stayed at the Intercontinental Suites. WOW! Huge difference, wonderful employees from the front desk...Read More
Brian Bell
Brian Bell -Google user
Really enjoyed this hotel. It was a great place to return to after a few rough days at the Cleveland Clinic. The staff was extremely accommodating and the room was exactly what we were looking for. The restaurant had great food as well. Want to...Read More
CoupleLocation: 5Luxury, Great value
Auhammer
Auhammer -Google user
- desk staff very nice and professional|- room service breakfast came within half an hour and was correct and hot|- bed was very comfortable but not enough pillows ||However …||- Toilet paper tore my butt and other parts up. Come on - use …
Carol Reece Farrell
Carol Reece Farrell -Google user
We spent one night at Intercontinental Suites so we could go to an appointment at Cleveland Clinic. I Googled hotels on Cleveland Clinic campus and chose this one. It was essentially the same price as the Holiday Inn next door. Very nice...Read More
BusinessFamilyLocation: 5Quiet
Annie Miao
Annie Miao -Google user
The front desk staff here will really go above and beyond to take care of your needs and ensure you're as comfortable and satisfied as possible. Tabitha is especially helpful. However, besides the front desk staff the rest of the hotel was very disappointing. One...Read More
Location: 5
Melchar
Melchar -Google user
This was my second stay within 30 days because my husband was going to the Cleveland Clinic so basically it was a not for pleasure. I chose the King Junior Suite Allergen Treated room for two nights for a total of $486.68. I should mention...Read More
Melchar
Melchar -Google user
Check-in is fine enough but elevators not as tidy, mini snack area near check out isn’t always replenished. Service is dining area can be slow; bartender is just ok but was out of at least 3 selections I desired. Room was basic although …
Ivan Wilson
Ivan Wilson -Google user
The room & front desk were great. Had to star them down because I’ve been trying to get in touch with the lost & found to locate an item for 2 months to no avail. I ask the front desk to transfer me, and the...Read More
Janie Hovan
Janie Hovan -Google user
This hotel is in an excellent location, bell staff and valet staff was excellent. That is all that was excellent or even good. Food in the restaraunt was mediocre at best, room was run down and needed major updates, room was clean at first...Read More
Pamela
Pamela -Google user
Every one was very helpful. The place was clean, and had everything we could ask for available. There was an issue with our selected hotel, but the intercontinental was able to set us up last minute to a room that was more suitable to our...Read More
Departure639989
Departure639989 -Google user
Spacious but a bit dated. Parking can be inconvenient if you don’t pay $25 for the valet. In and out priveleges included. Wish you had a lot to self park. Free breakfast would be nice too. The value was not great for what it is.
Dante123
Dante123 -Google user
Stayed at this hotel on a different floor the week before and was very pleased with everything. Room was bright, clean and comfortable. Had a good experience so booked this hotel again when I had to return the next week. …
Maee
Maee -Google user
I've stayed twice now at this hotel for while coming to the clinic and enjoyed both times! Hotel is very nice, clean and comfy! Staff is friendly and I haven't met a person I didn't like. I hope to not have to come back, but...Read More
Q5788RWbrians
Q5788RWbrians -Google user
I had a very enjoyable experience, from the friendly valet, to front desk. The property is well taken care of and my room was extremely comfortable.
Lesley Pelotte
Lesley Pelotte -Google user
Associates very friendly and helpfull, the room was very clean and the hotel is close to the clinic with clinic transporation making stops on a schedule that makes getting to clinic appointments extreemly convenient also the hotel is within walking distance to many appointments. GREAT...Read More

Features

Other

check icon Free parking
check icon Free Wi-Fi
check icon Air-conditioned
check icon Breakfast
check icon Star rating
check icon Check-out time
check icon Check-in time
check icon LGBTQ+ friendly

Amenities

check icon Free Wi-Fi