I normally do not write reviews, but this experience was so terrible it has now prompted me to do so. I’m deeply disturbed and angered by the treatment my friends and I received at the Hyatt House in Shelton, Connecticut. As a small group of...
Read MoreI normally do not write reviews, but this experience was so terrible it has now prompted me to do so. I’m deeply disturbed and angered by the treatment my friends and I received at the Hyatt House in Shelton, Connecticut. As a small group of Black individuals, we were talking, reconnecting, and beginning to say our goodbyes in the lobby when we were aggressively confronted by a staff member named Stacey Reiley.
Without cause, Stacey Reiley made it her mission to hover around us, giving us judgmental looks and making it painfully clear we were unwelcome from the minute we walked in. It was blatant racial profiling. As we were LITERALLY leaving, instead of simply allowing us to exit peacefully, she escalated the situation—cursing at us, speaking with hostility, and treating us as if we were doing something wrong just by being there. It was humiliating, infuriating, and flat-out discriminatory.
To be treated like this at a place that’s supposed to offer hospitality and comfort is beyond disappointing—it’s shameful. No human being, paying guest or not, deserves to be harassed because of the color of their skin. It became clear that Stacey’s real issue was that we weren’t buying drinks from the bar she worked at. That alone should never justify the level of disrespect and verbal abuse we endured. Let me be clear: being a paying guest at a hotel should come with a basic expectation of respect and dignity. Instead, we were racially profiled, monitored, and verbally attacked over something as petty as not ordering drinks at the bar Stacey Reiley worked for. It’s disgusting and disgraceful that this kind of behavior is tolerated by Hyatt.
I have video footage of Stacey’s appalling behavior and will be forwarding it to Hyatt management. If this is the kind of employee you stand behind, it speaks volumes about the company’s values. What happened to us was not just bad customer service—it was unwarranted racially charged harassment that we on any level didn’t deserve.
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