We booked Hotel Xola hoping it would be a good fit for my husband’s two-week extended stay, but it’s been nothing short of a nightmare. He’s one week in and unfortunately stuck for another, but I strongly recommend others stay elsewhere.
While the website does note...
Read More
We booked Hotel Xola hoping it would be a good fit for my husband’s two-week extended stay, but it’s been nothing short of a nightmare. He’s one week in and unfortunately stuck for another, but I strongly recommend others stay elsewhere.
While the website does note the pool and fitness room are closed (not a huge issue for us), the problems go far beyond that:
• Laundry: The washing machine is out of order, which is incredibly inconvenient for a longer stay. My husband has resorted to plugging the bathtub with a trash bag to hand wash his clothes, then hanging them around the room to dry.
• Breakfast: He went down at 7:30 one morning and was told breakfast had already been cleaned up. The next day he tried going at 6:00 and nothing was set out yet. Completely unreliable.
• WiFi: The internet is very patchy. If you’re planning to work remotely or need a solid connection, do not count on it here.
• Housekeeping: Room service does not come unless you specifically request it, which we were not informed of at check-in.
• Pests: Worst of all, he discovered a cockroach infestation in his first room and had to request to be moved. Absolutely disgusting.
We cannot afford to cut our losses and move him to another hotel, but this has been a frustrating, stressful, and unacceptable experience. I would not recommend Hotel Xola to anyone.