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Homewood Suites by Hilton Needham Boston in Needham

Homewood Suites by Hilton Needham Boston in Needham

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4.4 (539)

Extended Stay Hotels

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Homewood Suites by Hilton Needham Boston is an extended stay hotel in Needham, MA.

Homewood Suites by Hilton Needham Boston Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.4

(539 Reviews)

5

4

3

2

1

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Arik -Google user

We recently stayed at the Homewood Suites by Hilton Needham Boston in a 2 Queen Beds Studio room. The hotel was clean, the staff were friendly, and breakfast was decent. However, the room design was a major disappointment. The studio layout has no door separating the...Read More

VacationFamilyLocation: 4Quiet

M B -Google user

Booked into a family suite on a Friday night. Noticed a large red stain on the carpet and white stains on chairs. Notified the manager. He let me know as we were checking out Sunday morning that somebody would be there shortly to clean it...Read More

VacationFamilyLocation: 1Nothing nearby. Definitely not walkable

Cyndie Dugans -Google user

We stayed here as it was only about 20 minutes from the medical facility I needed to be at the next morning. The hotel did not have the best signage and we almost missing the parking garage. You need your room key to...Read More

Daniel Stark -Google user

Five stars except ONE CRITICAL THING: The water. Rooms are great! Beautiful, new, spacious…really a comfortable and spacious room! Staff has been nothing but friendly and caring. Location is great for my needs. Even the breakfast was good!! But unfortunately they have soft water: A water...Read More

BusinessSoloLocation: 5Quiet

Freedom737008 -Google user

The hotel was very nice. Bed was super comfortable. We loved the walk in shower. The room was quiet and the room was ready early. Clean and comfortable. Breakfast was a plus: cooked eggs, scrambled & hard boiled, yogurts, bagels ect. …

Saugata BANERJEE -Google user

We stayed at this place twice. It’s a nice hotel . Rooms are clean and spacious. Breakfast spread Is quite spartan but manageable. Parking is free and quite big which is a big help as we were driving. Close to Boston (20 minutes drive) at the...Read More

VacationFamilyLocation: 4Great value

Sightseer51406289260 -Google user

Great hotel. Seemed to be new or newly renovated. Large, very clean rooms, great breakfast, nice staff and a good location! I would definitely stay here again when I’m in town.

"" -Google user

The room was roomy, clean, beautiful, and the grab bars in the shower and near the toilet were great for my 77 year old mom. So glad I booked that room! The lounge and lobby were clean and pretty.

RecentlyThere-31 -Google user

This was our second time using this Homeward Suites location. ||While we enjoyed our first stay about a year ago this time it was even better. Friendly, early check in was provided by Jennifer for both our rooms. ||Rooms were super clean …

Odyssey568533 -Google user

I booked this hotel after seeing all the 4/5 star reviews, expecting the same quality experience. Instead, I found hair on the bed, used contact lenses left behind, no towels or paper towels provided on arrival, and pillows/bedding that …

2020infocus -Google user

Stayed here to help my son move from one side of Boston to the other. Reason for choosing this hotel was it could accommodate parking a 12' U-Haul box truck. And, there was no charge! I was impressed with the amenities. We didn't use them...Read More

JWadders -Google user

There are three hotels in this area; Homewood Suites, Residence Inn and Sheraton - I've stayed at all three and Homewood Suites is the one I would recommend the most. The hotel is clean, rooms are specious and well equipped. The gym is a …

"" -Google user

Quiet, clean, spacious, free buffet breakfast, pool

Konameisters -Google user

Nice hotel. We were visiting Boston College and this hotel was about 15 minutes away. Very Large rooms, plenty of space to spread out. Breakfast was good and staff were all very nice. I would definitely stay here again if in the area. Plenty of...Read More

Boris Domantovsky -Google user

I was really happy with the hotel overall. We got the suite with a separate room because we have a toddler and wanted to ensure it was quiet for him to sleep. Unfortunately, the smoke detector has an extremely bright flash of green light that...Read More

VacationFamilyLocation: 5Quiet, Kid-friendly

Keren Kagan -Google user

We were told our room will be cleaned every other day and we came back after a long day out and no one came in to change sheets/make the beds, throw out garbage or change towels. When calling the front desk all they said, sorry,...Read More

VacationFamilyService: 3

daviddO2167XK -Google user

Stayed here when going to a Red Sox game. Checked in around 4:00PM. I received a text message right away from Kenny asking if I needed anything. I told him right away that the air conditioning in our room was not working. He told me...Read More

Maor Franco -Google user

We spent the week there and liked it. It was a good value for money. The pool, smdespite cold, was a great way for kids to spend time indoors during rain. Early breakfast is easy solution to start the day. Nothing fancy but exactly what's...Read More

VacationFamilyLocation: 5Kid-friendly, Great value

CanisLD -Google user

I specifically wanted to point out that the pool is a salt water pool, which is much more enjoyable to wade in than a chlorinated pool. The pool temperature was nice. The pool is small and shallow, 4ft at its deepest. I was there during...Read More

Joseph -Google user

Easy to get to. Parking and breakfast was great.

Laney Pitt -Google user

DO NOT STAY HERE. The management is defensive and unfriendly. We are not complainers at all but will share this review everywhere we can to help fellow travelers. Hilton Honors made this right but NOT THE LOCAL MANAGEMENT. I have never written a scathing...Read More

DO NOT STAY HERE. The management is defensive and unfriendly. We are not complainers at all but will share this review everywhere we can to help fellow travelers. Hilton Honors made this right but NOT THE LOCAL MANAGEMENT. I have never written a scathing review before; only positives as I am a very positive person. But today is an exception. I checked in at 10:00am to the hotel. I was VERY TIRED after cancer treatment and watching my newborn preemie grandchild which is why I am here. All I wanted was to lie down and rest until my husband arrived at noon and then at 3 we would be off to the preemie again. I unpacked including groceries which took 45 min as we are staying 8 days. The room felt very warm and was registering 78 though it was set to 68. When I turned the A/C down it got hotter. I called Kenny the manager and asked for someone to come look. The lukewarm response was not at all up to Hilton standards, almost like I was 'bothering' him, but someone was sent up and I was told "The A/C is working fine." OK. AN hour later and it is now registering 79 degrees. My husband arrived exhausted and was so looking forward to a short rest. Instead we had to call down again and complain that the A/C was not working. Someone was sent up again and after an hour confirmed that it was in fact not functioning (as I said 2 hours earlier). He had to turn the A/C off in order to fix it. Now it is really hot and stuffy in the room. I'm tired, my husband is tired, the dog is upset and anxious and we are told this could "take a few hours if it works at all" We asked to be switched to a new room and told Kenny that we felt we deserved a nights credit for all our inconvenience. (It would take us an hour to fully re pack and move clothes, dog food etc. to the new room) We were told NO with no apologies or anything. "We have resolved the issue because we moved you to a new room" was what we were told. Almost like we were being demanding and that this was our fault! We ;iterally spent the whole morning/early afternoon dealing with this. I called Hilton Honors and after another 45 minutes was told yes this never should have happened and that of course we should have been given the credit but that they could not do anything until we check out. I seriously considered moving to the Residence Inn by Marriott right down the street but we were by now totally exhausted and they were booked so we stayed. But after THIRTY years as Honors members we will be canceling our membership after this. Such poor customer service it is truly a shame. After 8 days here I witnessed the same poor customer service at the front desk by this man multiple times. I even ehard 2 different customers walk away stating the same thing about the 'rudeness'. Save the headache and choose the Residence Inn right down the street. NOTE: HILTON HONORS MADE THIS RIGHT ; AMAZING, BUT STILL DOES NOT CHSNGE THE PROPERTY AND LOCAL MANAGEMENT SO SADLY THE REVIEW STANDS

Location: 4

charles zimmerman -Google user

Stayed here many times. Nice clean rooms. Good simple breakfast. Good staff. If in the area highly recommend

Raymond Lewis, Jr. -Google user

Quality in the area. Check the reviews, this is the Hilton property to choose for miles. Don't allow prices elsewhere to bait you into massive frustration and disappointment. Choose this hotel (not an ad; a repeated experience).

Matthew Wessel -Google user

Wonderful hotel and room. Didn’t have the breakfast because we were meeting family out, but it looked very good.

Jackie Holder -Google user

The rooms are big and clean! Lovely little kitchenette with a fridge/freezer, range, dishwasher, and microwave. Location is close to the T for easy transportation into Boston, and Needham is a lovely little town to explore.

Stacy -Google user

The hotel is clean with spacious rooms. However, there’s not one ounce of hospitality. If you need a toothbrush, toilet paper or towels, you’ll have to go down to the front desk. The pregnant woman at the front desk seems very unhappy …

Christine -Google user

The suite was spacious and well appointed.

Diane Haar -Google user

Comfortable suites with a lot of space. Friendly staff. Problem with cleanliness of room. And consider changing hall carpets which have spots that look like rust or worse

Alfonso Lavorgna -Google user

Room was big but very outdated for the price paid. Considering that it’s also very far out of Boston not clear why such an high price.

Diane Frangos -Google user

our room was clean. bed was comfy kitchen had what was needed as far as coffee and tea. staff was not friendly not even a good morning or hello my friends room was not clean. kitchen floor was not clean and hair on the …

Features

Other

Pool

Free parking

Free breakfast

Free Wi-Fi

Star rating

Check-out time

Check-in time

Amenities

Free Wi-Fi

Free breakfast

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