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Holiday Inn Houston-Webster, an IHG Hotel in Webster

Holiday Inn Houston-Webster, an IHG Hotel in Webster

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Holiday Inn Houston-Webster, an IHG Hotel is a hotel in Webster, TX.

Holiday Inn Houston-Webster, an IHG Hotel Review Summary

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Reviews & Ratings

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4

(688 Reviews)

5

4

3

2

1

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Kimberley Smith -Google user

This was by far the best Holiday inn we've stayed at in a while. June, Madison, Katie & Kelly were awesome! The hotel was under renovation, not sure why as it looked fabulous to us. Our room was perfect! We booked a standard queen room...Read More

VacationFamilyLocation: 5Kid-friendly, Great value

Jaime Campos -Google user

The hotel looks great its in a great location lots of food options around. The rooms were ok. I never stayed at a Holiday Inn I expected a little bit better but it was still good. There was a few small bugs in the pillows...Read More

VacationCoupleLocation: 5Quiet, Kid-friendly, Great value

Dasha Scott -Google user

DO NOT book this hotel if you have dogs, this place is NOT pet friendly!! They let you pay to bring your pets but not pet friendly. The moment we walked in with our 8 month old lab puppy (she barks at strangers and when...Read More

DO NOT book this hotel if you have dogs, this place is NOT pet friendly!! They let you pay to bring your pets but not pet friendly. The moment we walked in with our 8 month old lab puppy (she barks at strangers and when she’s excited) there was only 1 guest in the lobby who didn’t care that she was barking at all but the ladies at the counter seemed bothered by her, so much that one of them asked if we could make her stop barking. We explained that she barks for a few minutes and then she calms down that’s just how she is and we also double checked to make sure this was a pet friendly hotel and the lady said yes but only if you can control your dog. I had a bad feeling about this place but we had already paid and booked so figured we will just manage. Horrible mistake! We left the room to run to Walmart and so we put our puppy in her crate and we left our older male lab out since he doesn’t chew or anything. We come back to the room and I can hear both of my dogs barking which was strange & the hotel cards would not work so we could not get inside our hotel room and our dogs are barking frantically and whining. We go down to the reception desk and no one is down there. My husband decided to call the front desk after waiting 10 minutes. The same rude receptionist finally came to the desk and when my husband told her that we could not get into our room she said “your dogs have been barking” and my husband asked her did someone come in the room?? And the lady ignored his question and unlocked the cards so we get to our room and my puppy is in her crate and it’s full of runny wet poop and she was so scared that she was drooling and foaming. My dog NEVER poops in her crate! We have booked pet friendly hotels in San Antonio and she did great and at home in her crate she’s great! We weren’t even gone long. We are 99.5% sure someone came in the room and harassed our dogs while we were gone! They were both very afraid and and stressed out. Also I noticed that the “do not disturb signs were all over the floor and they weren’t before we left so we know someone come in the room. I won’t even book here again even without my dogs! This place is horrible. Before all the dog drama they gave us a room with no lights in the living room and when we mentioned it they said they’ll change our room but decided to give us some lamps instead & we are a family of 5 and they only gave 1 big towel and 2 little wash towels! Ridiculous. Parking lot is also very dark at night, no lighting & signs saying they aren’t responsible for thefts.

VacationFamilyLocation: 5

John Richichi -Google user

Hotel is under renovations. Carpets are being removed. Was not disturbed by renovations. Did notice some odors. They had a roof leak that has been repaired. Customer service was very good. Staff was very accommodating. Breakfast and bar were good also.

BusinessSoloLocation: 5Quiet, Kid-friendly

sivasakthya mohan -Google user

Great location, about two miles away from nasa space center. There is a nice line of shops in front of the hotel. The hotel is about an hour away from Galveston island. Prices were reasonable during holiday season. The rooms were well equipped and maintained, but...Read More

VacationFriendsLocation: 5Quiet

kimwF5995MI -Google user

We had a horrible experience first of all they said we had to pay for breakfast stating this was a Holiday inn express which is not stated on website or front sign. There were bed bugs in room 202 my family got ate up. The...Read More

Randy Kinder -Google user

The pros: The staff is very friendly, Michelle was very attentive and friendly, she was however, tending bar, training a cook, and assisting the front desk clerks when they had issues. The friendly staff is the only pro at this location unfortunately. Cons: I stayed on...Read More

BusinessSoloLocation: 4Musky, moldy, otherwise clean.Houston space museum was aight.Safety 3rdSureThey do have food and drinks. Michelle will hook it up.The stay was overall, just alright, if you have higher standards than I do, you may want to avoid this property.Quiet

Debra Pitts -Google user

We were not greeted as platinum members when we arrived. The bar closed 30 minutes early. The breakfast was awful and overcooked. The room had a no special amenities folder, no note pad, no pen. This was one of the most disappointing Holiday Inn that...Read More

VacationCoupleLocation: 3Disappointed! The bar closed early in the evening. Breakfast was very disappointing, burnt foodGreat value

Jazzy -Google user

It was my first time staying in A Holiday Inn let alone in Webster . This is by far one of the best hotel stays I’ve experienced. The staff was beyond friendly and accommodating. From the front desk to the cooks and server and housekeeping....Read More

Amy -Google user

I would give negative star review but it's not an option. The man at the front desk was unbelievably rude. I had a reservation, I walked in the door and he told me he canceled my reservation. I have diamond elite status, yet...Read More

VacationSoloLocation: 1The man at the front desk is the rudest person that I have ever been in contact with.

Nina Austin -Google user

To House Mager upon leaving....I hate to keep making complaints about my stay. However must be honest to tell you of some of the concerns and complaints of my stay since the last time I text you. For the last 2 days aside from the...Read More

Frances -Google user

My stay was short, staff members were very helpful. The area of the hotel was good! Many restaurants in walking distance! I have kids so they loved the pool! Only mishap was no complimentary breakfast was offered, which I think most IHG …

Jenn -Google user

The front desk really made the difference. I felt very taken care of. It was a hectic stay because I was traveling to take my son to prom, so it was very nice to be accommodated with all my requests as a platinum elite member....Read More

Traveler -Google user

List of things that weren’t working. -Elevator, one in use out of two , 5-10 minute wait each time to get to room or …

Natalie -Google user

Staff was friendly. Room was clean. We got the NASA space center package but it didn’t include breakfast so that’s a scam. Hotel Bar didn’t have much ingredients for any cocktails and limited beer.

Dukes7984 -Google user

The main 2 reasons I booked this hotel was location and indoor pool with spa. So after running around all day the kids could swim after dinner and I could sit in spa and chill. The spa was broken the entire time of our stay....Read More

Chase -Google user

I was unable to get comfortable in the room. The room was so humid, the floor was damp and my feet were sticking to the sheets. The staff was nice. I didn’t get food or drinks. I did try to use my free alcoholic drink...Read More

Faithweaver777 -Google user

A lady at the desk was checking me in and was proceeding in giving me my room (Room number 323) Then a guy came with an Indian type accent telling her that wasn't right then changed my room to Room 500. The door looked liked...Read More

Sonja -Google user

If you are needing a handicap accessible room, don't get a tub. The beds are also very tall, making it hard for a handicapped person to get in. The tubs are very slippery. …

Bappa358 -Google user

I have been to many Holiday Inns in the last few years and this was my worst experience. Thank goodness it was only a 2 night stay. Let’s the start with the Bathroom. The bathroom holder with body shower, etc keeps falling off and …

Features

Other

Pool

Free parking

Free Wi-Fi

Air-conditioned

Star rating

Check-out time

Check-in time

LGBTQ+ friendly

Amenities

Free Wi-Fi

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