I was having a great time in the hotel for the first 7 nights. The hotel is centric, has a nice pool, gym, and options for entertainment in the 5th floor. The hotel has great location, had breakfast included and great room service.
I was having...
Read MoreI was having a great time in the hotel for the first 7 nights. The hotel is centric, has a nice pool, gym, and options for entertainment in the 5th floor. The hotel has great location, had breakfast included and great room service.
I was having a great time, but that can change very quickly when you feel mistreatment from a person at the front desk like I felt with Gladys.
What specifically thew me off was the customer service from Gladys at the front desk. I only went to ask if the day of the checkout included breakfast because I believed I was missing a voucher for the last day. Gladys, started to ask me about the situation and as I tried to explain, she started insinuating that I was lying or changing my story as if I wanted to trick her or trick the hotel.
I don't think that is the way you treat a client that had paid 8 nights in your hotel. Had she told me she could not give me the voucher or handled the situation politely I wouldn't had left angry. But she made me feel as if I was trying to steal. Clearly, if I had came here for so many days, I wouldn't be begging for 1 breakfast voucher. It doesn't make sense.
I was just asking if it was included or not. It doesn't make sense.
Next time please don't make the customer mad or try to make him feel guilty. I was just asking if the morning of checkout the hotel included the breakfast or not. Why would I try to trick you for 1 breakfast voucher?
Sorry, but everything was going well for me to give the hotel 5 stars, but I gotta give you only 3 stars because of how she handled the situation making me feel as a liar and trying to trick her. I was explaining her my story but apparently she wanted to engage in an argument with me.
Other than that I recommend the hotel. Just improve customer service skills!
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