While customer service might be responsive and reactive, that doesn’t make the situation at this hotel great. Great area but there were a few people acting oddly suspicious in front of the hotel, like they were waiting or looking for something or someone. When you...
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While customer service might be responsive and reactive, that doesn’t make the situation at this hotel great. Great area but there were a few people acting oddly suspicious in front of the hotel, like they were waiting or looking for something or someone. When you arrive to the hotel it has limited parking and careless people creating safety hazards by clogging both entry and exit way. There’s enough parking space for a quick stay. The hotel had been renovated probably not too long ago, and the aesthetics are starting to fail; tons of blemishes on all accounts. Within my experience at this hotel I encountered several issues related to attention to detail and cleanliness. My first room had stained sheets and pillow cases. I requested new sheets and cases and instead they moved me, and I’m not sure if that is an under-staff issue but that doesn’t fix the problem with the dirty sheets because the next room could be the same. The next room had cleaner sheets but still stained. The room had dirty furniture, walls, and fixtures also mold in the bathroom on the soaps. The bathroom trash from the soap was left in the shower. The hotel set a presidency of lack of attention to detail from the common areas, bathrooms, elevators, and rooms. This hotel has potential and can do better.
Trip type
Vacation
Rooms: 2
Service: 3
Location: 5
Hotel highlights
Quiet