First, the positives: the location is excellent, and I’ve stayed here many times before. The staff is really outstanding — from the front desk to housekeeping, valet every interaction was warm, professional, and impressive!
Now, what unfortunately overrides all of that: the hallways all have an...
Read MoreFirst, the positives: the location is excellent, and I’ve stayed here many times before. The staff is really outstanding — from the front desk to housekeeping, valet every interaction was warm, professional, and impressive!
Now, what unfortunately overrides all of that: the hallways all have an automatic sprayer that goes off every little while filled with a synthetic vanilla “diffuser” scent that you cannot escape. It clings to your hair and clothing, and the smell is so overpowering it gave me a migraine. Even after being moved to another room, it was the same issue everywhere. We have to sleep with the windows open.
While I was told by the front desk that “most people love it and it is hotel policy, the owners insist on it” for those of us who are scent-sensitive — or even if you’re not — this is inconsiderate. It is essentially aerosolized Cheap smelling perfume being pumped into the air nonstop- It is even near the restaurant. You can’t get away from it. Not everyone wants to be bombarded by artificial fragrance, and it can trigger headaches, nausea, asthma, for some of us.
Disappointing. I’ve loved this hotel in the past, but this aggressive use of synthetic fragrance makes it unlivable for some guests. I sincerely hope management reconsiders this policy.
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