One Star - Extremely Disappointed and Overcharged
I recently stayed at the Hilton Garden Inn in Las Cruces, New Mexico, and my experience was nothing short of terrible. I had been driving from Florida to Arizona for 9 hours and was exhausted, so I decided to...
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One Star - Extremely Disappointed and Overcharged
I recently stayed at the Hilton Garden Inn in Las Cruces, New Mexico, and my experience was nothing short of terrible. I had been driving from Florida to Arizona for 9 hours and was exhausted, so I decided to stop and rest. I checked their website beforehand, and it clearly listed the room rate as $139.00.
When I arrived and checked in, I was shocked to be told the price was actually $239.00. I showed the front desk staff the website listing, and their response was simply, "That's the online rate." When I asked why it was so much higher in person, they shrugged and said, “That’s just how it works,” and told me there was nothing they could do.
On top of that, the rooms are outdated and poorly maintained.The tub is clogged had water up to my ankles and the handle of the toilet gets stuck and keep running. This is the third hotel I’ve stayed at on this trip, and honestly, I am extremely disappointed. The misleading pricing and lack of basic customer service have left a bad taste in my mouth. I will not be staying here again, and I cannot recommend this place to anyone looking for a comfortable, honest stay.
Avoid this hotel if you value transparency!!!
They only give you a complimentary coffee but breakfast is not included.
For the amount of many