My wife and I have stayed at this location not once, but twice in the span of a month! We loved our first visit so much that we came back again—and a big reason for that is the incredible staff, especially Kyana.
Kyana, a woman of...
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My wife and I have stayed at this location not once, but twice in the span of a month! We loved our first visit so much that we came back again—and a big reason for that is the incredible staff, especially Kyana.
Kyana, a woman of color, went above and beyond to make us feel welcome and cared for. I had quite a few requests and questions (probably more than the average guest!), and she responded each time with so much patience, kindness, and grace. When I needed a quiet corner in the lobby for a video conference, she helped adjust the shades without hesitation. When I asked her for a rubber band (a very random request!), she thoughtfully removed one from her own stack of keys and handed it to me. She even kindly picked up and put away some silverware I had used, without being asked.
No matter how many times I interrupted her or needed assistance, she met me with attentiveness and a warm smile. As a guest of color myself, it meant a lot to be welcomed by someone who reflects the richness and diversity of our communities. Representation matters, and it was powerful and encouraging to see a woman of color at the front desk, holding space with such care and professionalism.
Kyana embodies the kind of hospitality that makes you want to return again and again. She made our stay feel not just comfortable, but truly seen and cared for. Thank you, Kyana—you are a gem!