I recently stayed at the Hilton Honors in Tulare, CA, and I must say, it was one of the most disappointing hotel experiences I've ever had. The staff oversold their ability to accommodate our needs, particularly when it came to breakfast. There were 35 military...
Read MoreI recently stayed at the Hilton Honors in Tulare, CA, and I must say, it was one of the most disappointing hotel experiences I've ever had. The staff oversold their ability to accommodate our needs, particularly when it came to breakfast. There were 35 military personnel training and leaving before the scheduled breakfast time, and despite assurances from the staff that they could move breakfast up to accommodate us, they suddenly stopped serving without any notice. This lack of communication was frustrating and left many of us without a meal before our departure.
To make matters worse, the general attitude of the staff was far from welcoming. One employee, Austin Gouveria, in particular, displayed a clear disdain for the customers. His dismissive attitude and lack of professionalism were shocking and made the experience even more unpleasant. It felt as though our concerns were an inconvenience to him rather than a priority.
Overall, I expected much more from a Hilton property, especially in terms of customer service and communication. I would not recommend this hotel based on my experience, and I hope they can improve their service in the future.
Trip type
Business
Rooms: 4
Service: 1
Location: 3
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