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Hampton Inn & Suites Jackson in Jackson

Hampton Inn & Suites Jackson in Jackson

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4.1 (872)

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Hampton Inn & Suites Jackson is a hotel in Jackson, TN.

Hampton Inn & Suites Jackson Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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4.1

(872 Reviews)

5

4

3

2

1

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Patricia Beauchamp -Google user

UPDATE: I do want to thank Shasta (sales manager) and night auditor Keya for their kind assistance. I deeply appreciate their efforts to ameliorate the situation. And Amber for being a friendly front desk face! I felt heard by Shasta and I do feel like...Read More

VacationLocation: 3

Melissa Cobb -Google user

The room was overpriced. It was dirty shower had hair in it floor dirty. The floors looked dirty . Also mold Ian’s dirt in air condition . I stay at Hampton Inn a lot . This one don’t go I have never seen one look...Read More

BusinessLocation: 2

Santos Garza -Google user

This Hampton Inn and Suites in Jackson, Tennessee is a very nice hotel. Our room on the 1st floor was super clean! The shower and tub were very clean and sparkling as well. We noticed that the carpet in our room was thick and comfortable...Read More

maryaR2602OL -Google user

Very nice welcoming hotel. Nice rooms. Beds were so comfy. Strongly suggest. Pet friendly. Courteous staff. The only negative was the breakfast. Maybe just there at the wrong time. But there wasn't much there in the offerings.

Bjcurlyjo -Google user

The service at this hotel was wonderful ! The people who work here are kind and caring and go above and beyond to make you feel welcomed, like family. We were here because a family member was in the local hospital. We were stressed and...Read More

Kbenoithake -Google user

Dingy room with ripped coverlets, sheets that didn’t quite fit the mattress, sticky bathroom floor, toilet that didn’t flush well - but the breakfast was decent. Not sure why this hotel was rated as high as it was. Staff was luke warm at...Read More

S237NFsarahw -Google user

I was driving all day from Austin, Texas. The last 3 hours were with blinding, flooding, horrible rain. I had had enough. Ten minutes left on I-40…lightning everywhere. All of the highway lights went off. The thought never occurred to me …

Jacob Schroetter -Google user

Our secretary that was here at check in was a huge help. However our room still had a mess, hair on the toilet, hair ties on the floor by the sink. A random computer mouse still in the room. Realistically I’ve spent a lot less...Read More

VacationFamilyLocation: 3Quiet

labruning -Google user

Great Hotel, great stay, wonderful staff. The Shreveport LA sister hotel could learn a few things from this hotel! Very clean room, check in smooth and room was ready. Had a very good nights sleep and although the free breakfast was very …

potockin -Google user

This is the first time that I have had a bad experience with a Hampton Inn.|1. The rooms are dated. Tears in the carpet and furniture. The rooms don't feel comfortable or inviting.|2. The fitness room was unimpressive and it was locked so I …

Robert -Google user

What a mistake to stop at this hotel! Brandon at the front desk gave me a room that had a heavy chemical deodorant smell, and after it wore off the entire room reeked of vomit and wet dog. Disgusting! He had to...Read More

Location: 3

Mrs. Yolanda Tate -Google user

The door to our room would not open properly. (A safety issue). However, the desk clerk was great. She made every attempt to change our room, but the technology she normally uses was not working properly. She made note of the issue and discounted...Read More

VacationLocation: 5

Cindy Marois -Google user

Honestly, everything was great. by the time we ended up getting to the hotel, everything was clean and perfect and we were so tired from being on the road so long that we just wanted to get to our room and crash. And that’s...Read More

BusinessCoupleLocation: 5Clean and spaciousYou will not want for anything.No issuesWell if you can walk you do have the ability to get around easilyOffered across front desk with other snacks you can purchaseLuxury, Quiet

MARVIN LEWIS -Google user

The room was great with this one exception. The bathroom shower did not work properly. Both shower heads sprayed at the exact same time! Also, there have to be some better guidelines concerning the pets. There were several guests with pets who...Read More

VacationSoloService: 5Quiet

Janny Freeman -Google user

We were able to check in early, and the room was spacious.Every staff member was kind and courteous. Beds were comfortable. Rooms were quiet. Absolutely recommend staying there.

Location: 5

Joann Lawton -Google user

We have been on the road for 2 weeks. I can honestly say that Miss Shasta at the front desk has been the nicest, most helpful and by far the BEST PERSONALITY of anyone at any of the hotels we’ve stayed at. Thank you Miss...Read More

Location: 5

John Reid -Google user

My man Brandon at the front desk was phenomenal!!! We were traveling into Jackson from Kentucky and I couldnt book a reservation online. I called the hotel and Brandon said the system was down and they were working to get it back going.. it never...Read More

Location: 5

Bill Schmelz -Google user

I experienced unsatisfactory service from the front desk manager, a departure from the standard of service expected as a Diamond member. The hallways lacked adequate air conditioning, resulting in a musty odor, a condition also present in our room, where the air conditioning unit...Read More

VacationFamilyLocation: 3

Joe Slade -Google user

Be aware. The staff allowed someone access to my room after midnight. Not sure of the exact intentions but the attendant told me when I came down that she was glad that she now knew what I looked like. They wouldn’t answer the desk phone...Read More

Location: 1

Blklabvet -Google user

I stayed here for one night as a stopover on my way to Tulsa, OK. I was traveling with two dogs. My room was clean and spacious, the amenities were great, and breakfast was good with many selections. The general manager, Stronda, was super …

James R -Google user

Got a good deal on the price of the hotel through Priceline just to get stuck with Junk fees that doubled the cost of the room. The room was clean, but the A/C was broken and we didn’t notice until everyone was settled in And...Read More

VacationFamilyLocation: 3

marti greene -Google user

The rooms are good, they are clean and the beds are very cozy and comfortable. They could use some more snacks since there isn't anything close by to get them. Restaurants are fairly close.

Carlos Armstrong -Google user

We were in Jackson for the Lane College Homecoming weekend. As soon as we walked in Brandon greeted us and welcomed us. He was very personable yet professional. He made sure we had what we needed to make our stay pleasant. All of the …

John Beach -Google user

Room was clean, fully stocked, and relaxing atmosphere. Front desk was always attentive to clients walking in or thru the areas.

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Tv channels and coffee

Rosemary Gregorec -Google user

We can’t thank the employees at this hotel enough for their hospitality and support. My sister in law, myself and my daughter were driving across country from Arizona to get my sister in law to New Jersey. While on the road my sister...Read More

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Megan Pope Whitehead -Google user

The staff here is the reason to stay! They were amazing. Very nice and helpful. Rooms were clean and beds were comfortable. Didn't hear any noise outside our room even when 4 vehicles had the windows broken out. The staff had the police …

882karing -Google user

We can't THANK all of the individuals we encountered enough for all the kindness that they gave us during our stay. We were driving cross country and happened to stop here to utilize the restroom and I ended up with food poisoning from …

Shelia Thompson -Google user

My room had bed bugs; pull out bed mattress was grossly stained and not fit for a human body. Nothing else can be said.

Features

Other

Pool

Free parking

Free breakfast

Free Wi-Fi

Star rating

Check-out time

Check-in time

Amenities

Free Wi-Fi

Free breakfast

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