The problem with checking in for your room is that the front desk staff does not recognize you if you stop. Upon arriving at the hotel around 5pm on a Friday, there was a party waiting to be helped. But there was no employee insight....
Read MoreThe problem with checking in for your room is that the front desk staff does not recognize you if you stop. Upon arriving at the hotel around 5pm on a Friday, there was a party waiting to be helped. But there was no employee insight. I asked if they were being helped and they were but made it seem like they were waiting for awhile for a "room to be found that was clean". Ok, so this wasn't going to end soon and since I had my digital key, I decided to go up to my room and I would stop back by when I left for the evening. Around 5:45 I left and found the front desk to be empty again, but this time with a sign saying the employee was helping other guest. I wanted to grab a physical room key as my phone like to die very often and I didn't want to get stuck with my phone and no way to get into the hotel. Well I had a time crunch so I had to leave without a physical key. After arriving at the event, I found a text from the hotel asking how everything was going. I proceeded to explain I needed a physical key but wouldn't be back till close to midnight and at that point I would hopefully in the hotel and wouldn't need the physical key.
Thankfully I had just enough phone battery to get me into the hotel and my room. I did stop in the lobby to grab an ice cream snack. And wouldn't you know, there was someone at the desk! I proceeded to the freezer to grab the ice cream bar and noticed it felt "broken" and all the other ice cream felt "broken". Clearly I was tired as how can ice cream be "broken"?!?!? Anywho, I proceeded to tell the front desk gentlemen that and add the ice cream to my room bill. Not 2 minutes later I was in my room about to enjoy my "broken" ice cream. Only it wasn't "broken" (da!) it was COMPLETELY melted! As in, it was basically cold soup! thankfully it still tasted good, but boy was it messy!
The next morning I walked down to breakfast and noticed that the same gentlemen was at the front desk and the freezer with the ice cream was not touched (in my quest to find an "unbroken" ice cream bar, I moved some around.) Well that is a lot of melted ice cream that he didn't seem bothered with.
Now, let's talk about white updated bathroom. If you are going to make improvements and make everything white, you better figure out a way to keep it WHITE and not falling apart. I noticed several spots with black / dirt along the door frame and sealant. The "shelf" towards the bottom was one shampoo bottle away from falling off (imo). Seeing the look of the "shelf" I wasn't touching it. And what is it with providing those big bottles of shampoo / conditioner / shower gel bolted to the wall if they are not full?!?!?? Some people (me included) rely on those bottles to at least provide one use during my shower. It must be too much to fill them halfway up when cleaning a room!
I have stayed at this location for the last several years. But with the issues I have been having with Hampton Inns in general and now especially this one, next time when I am in the area, I will be looking to stay elsewhere. With how much it costs for room, there are other hotels with (hopefully) better experiences.
Pool 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart