I stayed here to attend a conference in Grand Rapids. The first room I was assigned was way below par in my opinion. TV had no signal, TV remote didn't work, strong smell of chlorine from the pool, no Bible, no notepad or pen. I...
Read More
I stayed here to attend a conference in Grand Rapids. The first room I was assigned was way below par in my opinion. TV had no signal, TV remote didn't work, strong smell of chlorine from the pool, no Bible, no notepad or pen. I did talk to the front desk and she was super nice. She ended up moving my room, which was way nicer. I went from a double queen to a king size on the 4th floor. The room overall felt cleaner and didn't have the chlorine smell. TV worked without issue. Toiletries were not replenished. The business center was "out of order" and not available. There was free, self serve breakfast from 6-8am, along with coffee and juice. Overall, while the service was wonderful and the receptionist was kind and considerate, the rooms and amenities were not worth the money. I'd look elsewhere.