My initial stay was an emergency needing a place right away as I came in town for business, and things changed with the client, so I had to make other arrangements. The place is decent, quiet, large rooms, and staff are very professional and helpful....
Read MoreMy initial stay was an emergency needing a place right away as I came in town for business, and things changed with the client, so I had to make other arrangements. The place is decent, quiet, large rooms, and staff are very professional and helpful. Noticed quite an active police presence multiple times a day, checking on things and making sure everyone is safe. Guess there have been incidents that made the motel risky, but thankfully, the frequency and efforts of the local police department kept things quiet and safe while I was there. I've never seen housekeeping staff work as hard and ongoing as I've seen here, even in snow and rain, they can be seen going to and from rooms to do their work. When I asked for my room to be cleaned, they didn't hesitate or had any attitude, they just did and did it well.
My first major issue is that the Wi-Fi the motel offers is very unstable and signal very weak. I had five to eight virtual meetings a day, and the signal was so bad I kept dropping off meetings in the middle of my presentations. When I asked the person at the front desk.they said there isn't anything they could do about it, so I just have to deal with it. I ended up going to other places to participate in meetings and events and use my cellular data services as a Hotspot, which ate up my monthly bandwidth quota in a week. If the motel want to attract business customers who depend on reliable technology, they should upgrade their tech to ensure the latest standards like Wi-Fi 6/7 and a mesh network system to spread good quality signal throughout the rooms. It's not hard or expensive and would enhance the features and appeal of the motel for business customers.
My second major issue was with my room. The AC/heating system is very old, and filters haven't been cleaned for a very long time (to the point the filter was so rotten it broke when maintenance guy tried to take it out), so I kept feeling sick, sneezing with itchy eyes, nose, and throat, so, I went to Walmart and got swiffer products to clean and dust the room, and as I'm cleaning it got very dusty all over, which is how I found out it was the AC/heater system blowing tons of dust out. It's freezing cold, so I need the heat, but the dust was killing me. I took the swiffer dust pad to the person at the front desk and shower them the amount of dust buildup from the unit, and he sent maintenance to clean it. Maintenance came, and when he saw the amonut of dust, he did not have a vacuum, so it couldn't be cleaned properly. So, I had to clean and dust it enough to breathe safely. I suggest management do a proper inspection of the old units to replace filters and clean them properly so dust doesn't make people irritated and sick.
I hope management review these customer reviews and take them into consideration to improve the qualities of the motel and attract more business customers. That's why I gave three stars for the room and four for service. My ratings are not about housekeeping, just tech and features I outlined.
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