1) Pool closed down by the Department of Public Health on third day of our 9-day stay, for “failure to comply with code requirements”. See pictures. 2) Front desk staff has ranged from super friendly, to just plain passive-aggressive nasty. 3) Staff was not able...
Read More1) Pool closed down by the Department of Public Health on third day of our 9-day stay, for “failure to comply with code requirements”. See pictures. 2) Front desk staff has ranged from super friendly, to just plain passive-aggressive nasty. 3) Staff was not able to explain multiple-day charges from Fairfield on my credit card totaling over $600. Best explanation is a “guess” that it’s due to an AI algorithm for incidentals, however, no incidentals were charged. They did comp a few days of parking, anyway for the inconvenience (kudos to them).
This place has lots of potential, being in an easily accessible, quiet area, with very friendly cleaning staff.
Update: housekeeping came in to make the bed and empty trash on the last night of our stay. I went to take a shower before heading out early to the airport and found the shower supplies (shampoo & body wash bottles) totally empty-not refilled. Truthfully, I don’t need my bed tucked in nicely, but soap and shampoo refills really are my basic expectations. Bathroom light fixture not working, bulb flashing on and off constantly.
I wanted to like this place, but simply can’t and won’t return. Overall, it’s a sad state of mismanagement…not worth the price for the minimum effort being put into the property and the customers. FYI: Gym is very spartan, but is ok if you’ve got a creative mind.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 3
Hotel highlights
Quiet
Free breakfast 
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Services
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Health
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Transportation
Walmart