I honestly don’t understand how this place has 4-stars. I would not even give this place one-star but I want others to know before they go.
Our experience at this hotel was disappointing from the start. Check-in was chaotic, and the staff were unprepared to handle...
Read MoreI honestly don’t understand how this place has 4-stars. I would not even give this place one-star but I want others to know before they go.
Our experience at this hotel was disappointing from the start. Check-in was chaotic, and the staff were unprepared to handle even simple issues like guests sharing the same last name. The lobby was uncomfortably hot, which gave the impression that the property was poorly maintained.
Safety was a concern. The elevator had makeshift repairs using tape, and our room door lock jammed, which meant we couldn’t leave the room unattended while packing. The room was bare and uncomfortable, with broken fixtures, a toilet that wouldn’t flush properly, and an air conditioning unit that stopped working overnight.
Breakfast was underwhelming. The room was hot, the coffee was limited, and the options were poorly stocked. The gym had no wipes, spray, or paper towels to clean equipment, and no hand sanitizer was available anywhere in the hotel.
Customer service was disorganized and unhelpful. One staff member seemed completely untrained, and although Tarique made an effort, he clearly lacked support. At checkout, we discovered our credit cards were mixed up between rooms.
This hotel does not meet the standards we expect from the Marriott brand. We do not recommend staying here.
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