So went with this hotel because our team got a block of rooms during the USA cup, wish we would’ve researched it before just blindly committing to where the team wanted to stay. Right off the bat, room was 20 degrees hotter than even...
Read MoreSo went with this hotel because our team got a block of rooms during the USA cup, wish we would’ve researched it before just blindly committing to where the team wanted to stay. Right off the bat, room was 20 degrees hotter than even the hallway outside the room, clearly the A/C unit was broke. I called the front desk and their solution to the problem was to find this super dumpy fan to help move the hot air in the room around. On top of all that, the room smelled like terrible, like a combination of mold mixed with a diaper full of shrimp. The waste baskets didn’t even have the liners in them, they just set the liner on the rim of the waste basket for you to put in yourself. Convenient🙄. Tried to switch rooms, of course they couldn’t because it was all to capacity so no other rooms were available. The pool was straight up trash. Dirty, small, and not properly ventilated. Location was I guess the closest they could get right next to 35W, but there of course is nothing around that isn’t at least a 10-15 drive. After complaining again about the A/C being broken, all they said is they could offer us some free ice cream. Yea that’ll keep us cool all night when it’s 90 frickin degrees in our room ha! Then in the morning when we demanded to get a refund or at the very least a discount because for one night they wanted $188 for a miserably hot room and a dumpster pool, they showed zero empathy and said very sarcastically “we’ll talk to our manager”. How bout… “I’m so so sorry to hear that, what can we do to make it right here? Let me write down your phone number and have a manager contact you ASAP”. Nope! Just “NEXT! BYE FELICIA!” We would’ve left the night before but we had a super late soccer game and a long drive home, so we were stuck between a rock and hard place, just had to grin and bare it for the night. And with two kids in the room on top of it, the night was sleepless and miserable. I will NEVER stay here again as long as I live and I hope they completely go out of business and building gets condemned. They deserve nothing good from paying customers, hence why this scathing review. I don’t normally do this, but this one nights sleep took some years off my life and I’ll never go back. I’ll make sure everyone I know knows about this abysmally run operation that has the audacity to call itself a “hotel”. Ha! Laughable! Straight up garbage!
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