My experience at Extended Stay in Tracy has been a mix of highs and lows, but one thing that absolutely stands out is the exceptional service provided by the manager, Sean.He has the professionalism , dedication and charisma of a five-star hotel manager, working at...
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My experience at Extended Stay in Tracy has been a mix of highs and lows, but one thing that absolutely stands out is the exceptional service provided by the manager, Sean.He has the professionalism , dedication and charisma of a five-star hotel manager, working at a two-star property.
Sean consistently goes above and beyond to ensure guests feel welcomed and taken care of—he’s a rare find in the hospitality industry and truly the greatest asset this company has. They are incredibly lucky to have him.
The property itself could benefit from some upgrades, as it’s showing its age and needs general upkeep. That said, the maintenance technician on-site is great—he’s friendly and clearly doing his best with what he has. The issues seem to be more about the scale of work needed rather than a lack of effort.
One area that has been disappointing is some of the front desk service. While Sean sets a high standard, some of the other staff members unfortunately don’t meet it. On several occasions, they’ve seemed disinterested or inconvenienced when approached with questions or requests, as if I put them out . After staying here for an extended period and paying over $100 a night, I had hoped for more consistent hospitality across the board.
Overall, Sean’s exceptional customer service is what keeps this location afloat, and he’s the reason I’ve stayed as long as I have.
Manager Sean , ⭐️⭐️⭐️⭐️⭐️